911 Comm Centre - Qualifications

Our Communications Centre is operates 24/7, and is the perfect environment for the fast-paced multi-tasker!

Below are the minimum qualifications you should have before you apply for one of these exciting positions:

The Ideal Candidate

  • Displays honesty, integrity and ethical conduct at all times
  • Is committed to professionalism and excellence in customer service
  • Reacts quickly, logically, efficiently, and calmly in emergency situations
  • Respectfully responds to calls in various states of mind
  • Displays exceptional prioritizing and multi-tasking skills in an emergency, priority driven environment
  • Exhibits excellent oral and written communication skills
  • Remains flexible and adaptable in an ever changing work environment while contributing to the teams goals
  • Is interested in making a long term career as a communications specialist at Vicpd and is able to commit to being available to us for a minimum of four years
  • Must be able to work up to 12 hour shifts, including nights, weekends and statutory holidays.

Education and Experience

  • Grade 12 Diploma, ideally supplemented by courses in public safety (APCO Public Safety Telecommunicator 1 Course, CDN Edition (Online), emergency communications or criminology
  • Experience working or volunteering in an emergency services environment is desirable
  • Experience working in a high volume call centre environment is preferred
  • Knowledge of Victoria’s geography an asset
  • Excellent computer skills with fast and accurate keyboarding—60 WPM

Mandatory Requirements

  • As a condition of employment, a background investigation will be performed to assist and determine suitability, reliability and security of the applicant being considered. The investigation concentrates on, but is not limited to, previous employment, education, neighborhood inquiries, friends and associates, character references, personal finances, drug and alcohol use, and criminal activities
  • Must successfully pass VicPD’s CritiCall testing which examines your skills in the areas of data entry, call summarization, character comparison, cross-referencing, decision making, map reading, memory recall and prioritization
  • candidate must pass a lifestyle questionnaire and a polygraph test

Working in the 911 Communication Centre is not for everyone. The Centre receives approximately 60,000 calls for service a year, with over 3,000 calls classified as the highest priority – dealing with life-threatening situations.

To succeed in the Centre you must be able to take charge, think on your feet and be technically proficient. You must also be able effectively assist people in crisis. The 911 Communications Centre is part of the front line of policing.

If you are looking for more experience to see if this work is right for you, please check out VicPD’s Volunteer Opportunities, and those with Greater Victoria Police Victim Services.

Do you meet these basic qualifications? We’d like to hear from you.


These positions offer paid on the job training upon being hired along with an excellent benefits package.


Auxillary Communications Specialists


  • Municipal Superannuation Plan
  • Physical training facilities
  • Employee and Family Assistance Program (EFAP)
  • Continuing education subsidies
  • Compressed work week
  • Dental and Vision Care Plan
  • Uniform dry-cleaning service
  • Group Life Insurance
  • Workers’ Compensation
  • Basic and Extended Health Plan
  • Same-sex Basic and Extended Health Plan benefits
  • Maternity and parental leave
  • Job sharing