2017 survey results

Q1 – How many years have you lived in Victoria?

Less than 1 year

15

2.1%

1-4 years

88

12.6%

5-10 years

107

15.3%

11-20 years

138

19.7%

More than 20 years

353

50.4%

 

Q2 - Do you think that crime in Victoria and/or Esquimalt has increased, decreased or remained the same during the last 5 years?

Increased

168

24.0%

Decreased

132

18.8%

About the same

366

52.2%

No answer

35

5.0%

 

Q3 - Compared to other parts of British Columbia, would you say your neighbourhood has:

More crime

59

12.8%

Less crime

231

50.1%

About the same

146

31.7%

No answer

25

5.4%

 

Q4- Please tell us how safe you feel. (Check the appropriate box)

 

Very Unsafe

Unsafe

Neutral

Safe

Very Safe

No answer

Walking in my neighbourhood during the day

8

2

16

112

323

0

Walking in my neighbourhood during the night

10

47

106

192

102

4

Walking downtown during the day

9

22

50

195

181

4

Walking downtown during the night

50

123

140

114

22

12

 

 

Very Unsafe

Unsafe

Neutral

Safe

Very Safe

No answer

Walking in my neighbourhood during the day

1.7%

0.4%

3.5%

24.3%

70.1%

0.0%

Walking in my neighbourhood during the night

2.2%

10.2%

23.0%

41.6%

22.1%

0.9%

Walking downtown during the day

2.0%

4.8%

10.8%

42.3%

39.3%

0.9%

Walking downtown during the night

10.8%

26.7%

30.4%

24.7%

4.8%

2.6%

 

Q5 - Listed below are problems faced by different communities of similar size to Victoria and Esquimalt.  Please select the 5 problems you feel are the most serious in Victoria and Esquimalt and of the greatest concern to you.  (Please check only 5 answers)

Break and enters

207

9.3%

Vehicle theft

36

1.6%

Theft from your vehicle

150

6.8%

Bicycle theft

152

6.9%

Other property crimes: thefts, shoplifting, graffiti

149

6.7%

Adult violent crimes: robberies, assaults, murders

96

4.3%

Youth violence

47

2.1%

Family violence 

63

2.8%

Sexual offences

81

3.7%

Prostitution

11

0.5%

Drug activity

332

15.0%

Drinking and driving 

93

4.2%

Traffic accidents

66

3.0%

Other traffic offences: speeding, aggressive driving

136

6.1%

Panhandling, loitering

218

9.8%

Neighbour disputes (e.g. loud house parties, etc.)

19

0.9%

Drinking in public (e.g. public intoxication)

27

1.2%

Homelessness

326

14.7%

No answer

7

0.3%

 

Q6 - Which ONE problem would you say the Victoria Police should pay closer attention to?

Break and enters

16

3.5%

Vehicle theft

1

0.2%

Theft from your vehicle

5

1.1%

Bicycle theft

7

1.5%

Other property crimes: thefts, shoplifting, graffiti

1

0.2%

Adult violent crimes: robberies, assaults, murders

12

2.6%

Youth violence

8

1.7%

Family violence 

10

2.2%

Sexual offences

14

3.0%

Prostitution

1

0.2%

Drug activity

155

33.6%

Drinking and driving 

11

2.4%

Traffic accidents

4

0.9%

Other traffic offences: speeding, aggressive driving

51

11.1%

Panhandling, loitering

24

5.2%

Neighbour disputes (e.g. loud house parties, etc.)

1

0.2%

Drinking in public (e.g. public intoxication)

0

0.0%

Homelessness

49

10.6%

No answer

91

19.7%

 

Q7 - What type of attention do you think that Victoria Police should attach to each of the following when on patrol? “1” is least attention, and “5” is the most attention. (Please check the appropriate box)

 

1 Low

2

3 Medium

4

5 High

No answer

Break-and-enter

11

18

115

93

205

19

Vehicle theft

31

53

168

97

94

18

Theft from vehicle

33

71

181

81

81

14

Bicycle theft

44

77

161

91

69

0

Other property crimes: theft, shoplifting, graffiti

24

83

183

92

58

21

Robberies

5

15

87

105

226

23

Assaults/fighting

6

21

68

112

235

19

Youth violence

5

21

78

120

214

23

Sexual offences

8

14

49

77

288

25

Prostitution

99

116

117

59

45

25

Drug activity

19

28

56

89

247

22

Impaired driving

6

14

56

90

277

18

Other traffic enforcement: aggressive driving, bicycling

22

48

124

116

127

24

Panhandling and loitering

70

86

128

89

68

20

Neighbour disputes (loud house parties, etc.)

78

135

168

39

21

20

Drinking in public (public intoxication)

85

126

136

61

33

20

 

 

1 Low

2

3 Medium

4

5 High

No answer

Break-and-enter

2%

4%

25%

20%

44%

4%

Vehicle theft

7%

11%

36%

21%

20%

4%

Theft from vehicle

7%

15%

39%

18%

18%

3%

Bicycle theft

10%

17%

35%

20%

15%

0%

Other property crimes: theft, shoplifting, graffiti

5%

18%

40%

20%

13%

5%

Robberies

1%

3%

19%

23%

49%

5%

Assaults/fighting

1%

5%

15%

24%

51%

4%

Youth violence

1%

5%

17%

26%

46%

5%

Sexual offences

2%

3%

11%

17%

62%

5%

Prostitution

21%

25%

25%

13%

10%

5%

Drug activity

4%

6%

12%

19%

54%

5%

Impaired driving

1%

3%

12%

20%

60%

4%

Other traffic enforcement: aggressive driving, bicycling

5%

10%

27%

25%

28%

5%

Panhandling and loitering

15%

19%

28%

19%

15%

4%

Neighbour disputes (loud house parties, etc.)

17%

29%

36%

8%

5%

4%

Drinking in public (public intoxication)

18%

27%

30%

13%

7%

4%

 

Q8 - Have you personally been arrested or suspected by the police of committing a crime in Victoria/Esquimalt or the Capital Region District?

Yes

7

1.5%

No

451

98.0%

No Answer

2

0.4%

 

Q9 - Have you personally been the victim of a crime; such as assault, break-in, theft, etc. committed in Victoria/Esquimalt or Capital Region District in the past 5 years?

Yes

159

34%

No

299

65%

No answer

3

1%

 

Q10 - If you needed the Victoria Police in a non-emergency, how would you contact them?

In person by attending the headquarters or Esquimalt Division Station

15

3.3%

By telephone

344

74.6%

By approaching a police officer on the street.

3

0.7%

Victoria Police mobile app

0

0.0%

Victoria Police website (www.vicpd.ca)

9

2.0%

Social media (eg. Twitter, Facebook, etc.)

1

0.2%

No answer

84

18.2%

Other:

5

1.1%

 

Q11 - Which one of the following has had the most influence, positive or negative, on your impressions of the Victoria Police?

Knowing a police officer personally

41

9%

Online presence (e.g. website, social media, app)

5

1%

Direct contact/experience you had with them

114

25%

News reports about the Victoria Police

54

12%

General stories about police in the media

32

7%

Just seeing them around

93

20%

Hearing about them from other people

11

2%

No answer

104

23%

Other:

7

2%

 

Q12 - Has anything happened to you or a member of your household within the past 12 months which you thought was a crime but which you decided not to report to the police? 

Yes

65

14.1%

No

394

85.5%

No answer

2

0.4%

 

Q12 A - Why did you decide not to report that incident to the police? (Please check all that apply)

I assumed police wouldn’t take any action

30

29%

I assumed police couldn’t do anything about it

41

40%

It was a personal problem and I wanted to solve it myself

1

1%

I was afraid of the reaction of the police

0

0%

I didn’t know how to contact the police

0

0%

It would have been too time-consuming

13

13%

 

Q13 - Have you ever talked to a member of the Victoria Police?

In person 

374

53.5%

By email

41

5.9%

Through social media (eg. Twitter, Facebook, mobile app)

11

1.6%

On the phone 

229

32.8%

Never 

42

6.0%

No answer

2

0.3%

 

Q14 - If you have had contact with the Victoria Police department in the past 12 months, how satisfied were you with:

 

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Does Not Apply

No answer

The length of time it took the Victoria Police to answer the phone?

3

5

18

76

92

129

99

The reaction of the person you spoke to? 

0

11

20

89

111

97

94

The length of time it took the Victoria Police to arrive at your place or where the incident took place?

2

10

31

46

56

174

103

The action taken by the Victoria Police?

2

10

31

46

56

174

103

 

 

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Does Not Apply

No answer

The length of time it took the Victoria Police to answer the phone?

1%

1%

4%

18%

22%

31%

23%

The reaction of the person you spoke to? 

0%

3%

5%

21%

26%

23%

22%

The length of time it took the Victoria Police to arrive at your place or where the incident took place?

0%

2%

7%

11%

13%

41%

24%

The action taken by the Victoria Police?

0%

2%

7%

11%

13%

41%

24%

 

Q15 - Based on your own personal experience, or what you may have read or heard, please indicate whether you agree or disagree with the following statements about the Victoria Police.  (Check a box for each statement) The Victoria Police (are):

 

Agree

Disagree

Don't know

No answer

Approachable

390

10

55

6

Committed to their job

350

6

96

9

Courteous and polite

365

17

65

14

Have a caring manner

300

21

121

19

Fair

304

19

123

15

Inspire confidence

272

32

141

16

Know their job well

254

11

181

15

Look professional

417

6

28

10

Proud of their community

250

13

183

15

Well-trained

256

9

182

14

Accountable

213

33

201

14

 

 

Agree

Disagree

Don't know

No answer

Approachable

85%

2%

12%

1%

Committed to their job

76%

1%

21%

2%

Courteous and polite

79%

4%

14%

3%

Have a caring manner

65%

5%

26%

4%

Fair

66%

4%

27%

3%

Inspire confidence

59%

7%

31%

3%

Know their job well

55%

2%

39%

3%

Look professional

90%

1%

6%

2%

Proud of their community

54%

3%

40%

3%

Well-trained

56%

2%

39%

3%

Accountable

46%

7%

44%

3%

 

Q16 - Please tell us how much you agree or disagree with each of the following statements about the Victoria Police. 

 

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

No answer

Victoria Police have a good relationship with those people who live and work in this area.

8

8

141

231

49

24

I would feel comfortable talking to any Victoria Police officer in this area.

7

7

28

217

199

3

Police and citizens, working together, can help make this a better place to live and work.

13

3

20

157

263

5

Police in this area are making an effort to become more involved with the community in a positive way, not just when there is trouble.

7

27

174

152

76

25

Police in this area try hard to understand the needs of the people who live and work in this community.

5

25

187

153

59

32

I am proud of the police service in this area.

7

11

140

196

85

22

Victoria Police respond in a fair way when dealing with the racial, religious and ethnic communities of this area.

3

13

182

128

67

68

Victoria Police use authority and force appropriately.

9

25

172

157

48

50

I would feel safe walking in Victoria or Esquimalt any time of day.

22

95

81

181

72

10

I feel safe and taken care of by the Victoria Police.

4

20

144

207

68

18

 

 

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

No answer

Victoria Police have a good relationship with those people who live and work in this area.

2%

2%

31%

50%

11%

5%

I would feel comfortable talking to any Victoria Police officer in this area.

2%

2%

6%

47%

43%

1%

Police and citizens, working together, can help make this a better place to live and work.

3%

1%

4%

34%

57%

1%

Police in this area are making an effort to become more involved with the community in a positive way, not just when there is trouble.

2%

6%

38%

33%

16%

5%

Police in this area try hard to understand the needs of the people who live and work in this community.

1%

5%

41%

33%

13%

7%

I am proud of the police service in this area.

2%

2%

30%

43%

18%

5%

Victoria Police respond in a fair way when dealing with the racial, religious and ethnic communities of this area.

1%

3%

39%

28%

15%

15%

Victoria Police use authority and force appropriately.

2%

5%

37%

34%

10%

11%

I would feel safe walking in Victoria or Esquimalt any time of day.

5%

21%

18%

39%

16%

2%

I feel safe and taken care of by the Victoria Police.

1%

4%

31%

45%

15%

4%

 

Q17 - Overall, how satisfied are you with the work of the Victoria Police?

Very satisfied  

203

44.0%

Somewhat satisfied

201

43.6%

Not very  satisfied

17

3.7%

Not at all satisfied 

2

0.4%

Don’t know 

31

6.7%

No answer

7

1.5%

 

Q18 - In your opinion, how could the Victoria Police best improve the way it deals with the problems in your community and with those who break the law? (Please check all that apply)

Spend more time out of uniform, targeting criminals

111

9%

Do more patrol in uniform/be more visible in the community

284

24%

Do more crime prevention work in the area

187

16%

Hire more officers

115

10%

Enforce laws more strictly

92

8%

Spend more time talking to people

228

19%

Provide more information and advice

117

10%

Don’t know.

45

4%

No answer

7

1%

 

Q19 - Below is a list of calls to which the Victoria Police responds. How long do you think it should take an officer/s to respond to these calls? (Please check the appropriate box)

 

Immediate

Officer responds in under 5 minutes

Officer responds within 30 minutes

Officer responds Within 24 hours

Officer does Not respond

No answer

Break-and-enter

158

105

139

33

2

24

Vehicle theft

27

79

238

84

10

23

Theft from vehicle

14

27

159

203

34

24

Bicycle theft

14

31

126

219

47

24

Other property crimes  (e.g. theft, shoplifting, graffiti)

15

49

164

183

16

34

Robberies

219

109

93

15

1

24

Assaults/fighting

287

134

21

1

1

17

Youth violence

246

145

46

3

1

20

Sexual offences

296

89

47

11

1

17

Prostitution

29

48

117

115

106

46

Drug activity

135

94

119

54

20

39

Impaired driving

298

117

24

3

2

17

Other traffic enforcement  (e.g. speeding, aggressive driving)

152

155

88

28

7

31

Panhandling and loitering

16

43

204

75

85

38

Neighbour disputes (loud house parties, etc.)

16

50

311

49

14

21

Drinking in public (public intoxication)

24

58

252

40

52

35

 

 

Immediate

Officer responds in under 5 minutes

Officer responds within 30 minutes

Officer responds Within 24 hours

Officer does Not respond

No answer

Break-and-enter

34%

23%

30%

7%

0%

5%

Vehicle theft

6%

17%

52%

18%

2%

5%

Theft from vehicle

3%

6%

34%

44%

7%

5%

Bicycle theft

3%

7%

27%

48%

10%

5%

Other property crimes  (e.g. theft, shoplifting, graffiti)

3%

11%

36%

40%

3%

7%

Robberies

48%

24%

20%

3%

0%

5%

Assaults/fighting

62%

29%

5%

0%

0%

4%

Youth violence

53%

31%

10%

1%

0%

4%

Sexual offences

64%

19%

10%

2%

0%

4%

Prostitution

6%

10%

25%

25%

23%

10%

Drug activity

29%

20%

26%

12%

4%

8%

Impaired driving

65%

25%

5%

1%

0%

4%

Other traffic enforcement  (e.g. speeding, aggressive driving)

33%

34%

19%

6%

2%

7%

Panhandling and loitering

3%

9%

44%

16%

18%

8%

Neighbour disputes (loud house parties, etc.)

3%

11%

67%

11%

3%

5%

Drinking in public (public intoxication)

5%

13%

55%

9%

11%

8%

 

Q20 - Keeping in mind that there is limited police staffing, please rate the following services that the Victoria Police provide. “1” is lowest priority, and “5” is highest priority. (Please check the appropriate box)

 

Low 1

2

3

4

High 5

No answer

Foot patrol

38

70

159

102

66

26

Criminal investigations

3

9

66

131

221

31

Crime prevention programs

20

68

178

110

58

27

Bicycle patrol

24

82

168

118

49

20

Patrol by police vehicle

12

42

164

133

88

22

Canine response

48

84

154

84

50

41

Tactical/emergency response

13

30

53

88

249

28

Drug/alcohol education programs

40

108

148

91

49

25

School liaison programs

42

97

153

87

54

28

Traffic enforcement

25

65

170

117

62

22

At-risk youth programs

17

62

142

118

88

34

Emergency mental health  

17

38

85

117

178

26

High risk offender programs

7

22

123

137

140

32

 

 

Low 1

2

3

4

High 5

No answer

Foot patrol

8%

15%

34%

22%

14%

6%

Criminal investigations

1%

2%

14%

28%

48%

7%

Crime prevention programs

4%

15%

39%

24%

13%

6%

Bicycle patrol

5%

18%

36%

26%

11%

4%

Patrol by police vehicle

3%

9%

36%

29%

19%

5%

Canine response

10%

18%

33%

18%

11%

9%

Tactical/emergency response

3%

7%

11%

19%

54%

6%

Drug/alcohol education programs

9%

23%

32%

20%

11%

5%

School liaison programs

9%

21%

33%

19%

12%

6%

Traffic enforcement

5%

14%

37%

25%

13%

5%

At-risk youth programs

4%

13%

31%

26%

19%

7%

Emergency mental health  

4%

8%

18%

25%

39%

6%

High risk offender programs

2%

5%

27%

30%

30%

7%

 

Q21 - What are your source(s) of information about the activity, programs and services provided by the Victoria Police?

Family and friends

184

16%

Radio

237

21%

Newspaper

303

27%

Television

216

19%

Facebook

55

5%

Twitter

34

3%

VicPD Internet site

62

6%

Mobile VicPD app

18

2%

No answer

8

1%

 

Q22 - I identify/express my gender as:

Male

196

42.5%

Female

254

55.1%

No answer

10

2.2%

Other

1

0.2%

 

Q23 - What is your age?

under 18 years 

2

0.4%

18-24 years

6

1.3%

25-34 years 

50

10.8%

35-44 years 

70

15.2%

45-54 years 

78

16.9%

55-64 years

97

21.0%

65-74 years

110

23.9%

75-84 years

32

6.9%

85+ years

14

3.0%

No answer

2

0.4%

 

Q24 - Please indicate/check what neighbourhood you live in:

Burnside/Gorge

30

7%

Fairfield

69

15%

Fernwood

44

10%

Gonzales

15

3%

Harris Green

14

3%

Hillside/Quadra

33

7%

James Bay

56

12%

North Jubilee

12

3%

North Park

14

3%

Oaklands

36

8%

Rockland

27

6%

South Jubilee

21

5%

Vic West

40

9%

Downtown

29

6%

Selkirk

21

5%

 

Q25 - What one language is spoken most often in your home?

English

445

97%

French

4

1%

No answer

7

2%

Other

5

1%