Victoria, BC – Most people are taking responsibility for themselves and caring for others by following the various Provincial and Federal Health orders about quarantine and business closures, as well as following directions about physical distancing. There are, however, the few who haven’t yet understood what their responsibilities are.

VicPD, alongside the City of Victoria and the Township of Esquimalt, are all fielding inquiries about what to do when citizens discover someone who appears not to be following the COVID-19 related orders and directions. We’re hearing that there’s some confusion about who to call about what and when. Our Provincial Health Officer, Dr. Bonnie Henry, has issued both orders and directions regarding quarantine for those returning to B.C., business closures, travel, gatherings of groups over 50, and physical distancing. In addition to providing direction to practice safe, physical distancing, Dr. Henry has also implored us all to be safe and to be kind.

Polite education is key to helping everyone follow the rules and best practices to keep us all safe. For our officers, the first step taken when someone isn’t following these orders or directions is always politely educating them about the rules and guidelines and their responsibilities and our communities expectations when it comes to following them.

Here’s who to contact when for concerns:

Quarantine Act Violations

It’s the law. Everyone arriving from outside of Canada is required to quarantine for 14 days. Police are following up on these complaints.

If you have information that someone isn’t following quarantine after arriving in Canada, call the VicPD non-emergency line at (250) 995-7654. There is no need to call the Township of Esquimalt or the City of Victoria Bylaw staff. The VicPD non-emergency line is available 24 hours a day.

When you call the VicPD non-emergency line, the E-Comm 9-1-1 call-taker will ask you the following questions:

  1. What is the individual’s name that is not self-isolating? How many individuals? (may be a family or couple etc.)
  2. What is their address and telephone number?
  3. When after March 25th did they return from their trip and from where did they return from?
  4. What exactly are they doing and have you seen this first hand?

Business Closures or Operations

You can report non-medical related COVID-19 concerns to the Province by calling 1-888-COVID19 (1-888-268-4319).

Bylaw officers in both the City and the Township have been empowered with assisting Provincial compliance officers with business closures or if business is open but not complying with the modified safety orders. They can be reached Monday through Friday 8:30 a.m. to 4:30 p.m.

In Esquimalt, please email [email protected]

In Victoria, please email [email protected]

 

Physical Distancing Violations, Gatherings Of Over 50 People

Bylaw officers in both the City and the Township may be able to assist in helping people to follow physical distancing directions and gathering limit orders Monday through Friday 8:30 a.m. to 4:30 p.m.

In Esquimalt, please email [email protected]

In Victoria, please email [email protected]

For large, loud gatherings which occur outside of Monday through Friday 8:30 a.m. to 4:30 p.m., call the VicPD non-emergency line at (250) 995-7654.