P7-18 Communications Specialist


Internal / External

These are CUPE Local 50 positions

DATE OF ISSUE:  March 14/2018                   CLOSING DATE:  March 28/2018


Competition Number:                         P7-18

Position Title:                                      Communications Specialist

Number of Positions:                          3 Regular Full-Time

Duration:                                             1 @ Monday-Friday, 9:00am – 5:00pm

                                                            2 @ 4 on/4 off, 2 days/2 nights, 6-6

Pay Group:                                         $33.93/hour (pay grade 11)

ALL SUBMISSIONS MUST be received by 4:30 p.m. on the above closing date and must be complete, including all qualifications and experience relevant to this position.  Please quote the competition number on your submission. 

To apply please forward your submission electronically to:  civilianrecruiting@vicpd.ca.


  • Police/Information Management/Communications

Position Function:

  • Perform dispatch, enhanced 9-1-1 and complaint taking duties in the communications centre

Key Duties:

  • Prioritize radio calls in order to dispatch and coordinate police units and resources; coordinate, control, monitor and record actions and assignments of police units on the main and information radio channels; perform scheduled checks on members; retrieve, analyze and relay relevant information from CPIC and in-house information systems; monitor active 9-1-1 calls and multiple radio channels; compile and report detailed transmissions during Emergency Response Team incidents and search warrants;  operate a variety of police dispatch centre equipment such as radio system, Computer Aided Dispatch,  RMS, CPIC terminal, in-house information system and other related equipment
  • Receive and assess enhanced 9-1-1 and general telephone calls and extract essential information; provide work direction to other staff as required; delegate the requirements and retrieval of information.  Record details in computer aided dispatch system and direct to sworn members via mobile display terminal or to appropriate section; reroute emergency calls to Fire Department or Provincial Ambulance Service. Provide verbal assistance and calm distressed complainants; assess and forward non-emergency calls to other social service agencies; follow up abandoned 9‑1‑1 calls by calling back; assess calls for possible police intervention.  Attend planned and unplanned emergency response team call outs to maintain concise and accurate records of events, decisions and actions.  Provide feedback on incident debriefs to increase effectiveness and minimize officer safety concerns.  May be required to attend court
  • Monitor in-house video security and panic alarm system; complete a variety of related computerized records including entry of hazard addresses and updating the multi-jurisdictional street tables; exchange operational information with other police, public safety, private and judicial agencies; provide backup 9-1-1 and dispatch services for region
  • Perform related duties where qualified


  • Work is generated by operational demand and is performed according to established policies and procedures
  • Problems which deviate from established procedure are referred to supervisor


Working Conditions:

Physical Effort:

  • Prolonged sitting with restricted movement (frequent)
  • Sit with arms unsupported while keyboarding (often)

Mental Effort:

  • Deal with emergency situations (frequent)
  • Deal with complaints and people in distress (frequent)
  • Concentrate on concurrent calls and tasks (frequent)
  • Organize and prioritize the work of a unit (frequent)

Visual/Auditory Effort:

  • Monitor two-way radio transmissions for long periods (often)
  • Monitor various telephone and computer displays long periods (often)

Work Environment:

  • Communications centre
  • This is a shift position (premium item)
  • May be required to work in alternate locations

Key Skills and Abilities:

  • Analyze calls, assess situations and determine method of response
  • Communicate effectively verbally
  • Deal with the public in a courteous and tactful manner
  • Operate enhanced 9‑1‑1 system and electronic communications equipment
  • Type 60 wpm
  • Understand and apply the techniques of Public Safety Communications
  • Working level operation of current Police Department computer aided dispatch and police records management systems
  • Establish and maintain effective working relationships



Formal Education, Training and Occupational Certification:

  • High school graduation
  • Completion of Public Safety Communications Program (1 year)
  • CPIC Certification (1 week)
  • ERT Scribe training (1 day)
  • Required to obtain security and criminal record clearance
  • Required to sign attestation of confidentiality


  • 2 years of related experience or an equivalent combination of education and experience



  • May be requested to substitute in a more senior position


Job Description:  4116