Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

Ceisteanna Coitianta maidir le Gearáin

Cad is gearán ann?2019-10-29T11:57:12-08:00

Cad is gearán ann?

Go ginearálta baineann gearáin le mí-iompar póilíní a chuaigh i bhfeidhm ort go pearsanta nó a chonaic tú. Baineann formhór na ngearán le gníomhartha póilíneachta a d’fhéadfadh cur isteach ar mhuinín an phobail.

Ba cheart do ghearán a dhéanamh tráth nach déanaí ná 12 mhí tar éis don teagmhas tarlú; féadfaidh OPCC roinnt eisceachtaí a dhéanamh nuair a mheastar é a bheith cuí.

Tá do cheart chun gearán a dhéanamh i gcoinne Roinn Póilíní Victoria leagtha amach sa Acht Póilíní. Bíonn tionchar ag an dlí seo ar gach oifigeach póilíní cathrach i British Columbia.

Cá háit ar féidir liom gearán a dhéanamh?2019-10-29T11:58:10-08:00

Cá háit ar féidir liom gearán a dhéanamh?

Is féidir leat do ghearán a dhéanamh go díreach chuig Oifig an Choimisinéara Gearán Póilíní nó chuig Roinn Póilíní Victoria.

Tá an VicPD tiomanta do chinntiú go ndéanfar imscrúdú críochnúil ar do ghearán, agus go ndéantar do chearta agus cearta na n-oifigeach póilíneachta lena mbaineann a chosaint.

Conas is féidir leat gearán a dhéanamh?2019-10-29T11:59:16-08:00

Conas is féidir leat gearán a dhéanamh?

Agus do ghearán á dhéanamh, tá sé ina chuidiú cuntas soiléir a bheith agat ar an méid a tharla, mar na dátaí, na hamanna, na daoine agus na háiteanna ar fad atá i gceist.

Tá dualgas ar an duine atá ag fáil an ghearáin:

cabhrú leat do ghearán a dhéanamh
aon fhaisnéis nó cúnamh eile a thairiscint duit de réir mar a theastaíonn faoin Acht, mar shampla cabhrú leat cad a tharla a scríobh síos

Is féidir linn faisnéis a thabhairt duit faoi sheirbhísí a d’fhéadfadh a bheith ar fáil duit, lena n-áirítear aistriúchán. Chun tuilleadh eolais a fháil, féach Moltaí & Gearáin.

An féidir liom gearán a réiteach trí mhodhanna eile seachas imscrúdú iomlán faoin Acht Póilíní?2019-10-29T12:00:09-08:00

An féidir liom gearán a réiteach trí mhodhanna eile seachas imscrúdú iomlán faoin Acht Póilíní?

Soláthraíonn gearáin phoiblí aiseolas tábhachtach do na póilíní agus tugann siad deis dóibh freagairt d’ábhair imní ina bpobail.

Féadfaidh tú iarracht a dhéanamh do ghearán a réiteach trí úsáid a bhaint as próiseas réitigh gearán. Is féidir é seo a dhéanamh trí phlé duine le duine, trí réiteach scríofa comhaontaithe, nó le cúnamh ó idirghabhálaí gairmiúil.

Má dhéanann tú iarracht gearán a réiteach, féadfaidh tú duine éigin a bheith agat chun tacaíocht a sholáthar.

Ní neartaíonn próiseas gearáin a cheadaíonn comhthuiscint níos fearr, comhaontú nó réiteach eile ach póilíneacht phobalbhunaithe.

Cad a tharlaíonn do ghearán nach réitítear trí idirghabháil nó réiteach gearáin?2019-10-29T12:00:47-08:00

Cad a tharlaíonn do ghearán nach réitítear trí idirghabháil nó réiteach gearáin?

Má chinneann tú i gcoinne réiteach neamhfhoirmiúil nó mura n-éiríonn leis, tá sé de dhualgas ar na póilíní do ghearán a fhiosrú agus faisnéis mhionsonraithe a thabhairt duit faoina n-imscrúdú.

Cuirfear nuashonruithe ar fáil duit de réir mar a théann an t-imscrúdú ar aghaidh mar a shonraítear in Acht na bPóilíní. Críochnófar an t-imscrúdú laistigh de shé mhí ón dáta a mheastar do ghearán a bheith inghlactha, ach amháin má chinneann an OPCC gur cuí síneadh ama a dheonú.

Nuair a bheidh an t-imscrúdú críochnaithe, gheobhaidh tú tuairisc achomair, lena n-áirítear cuntas fíorasach gairid ar an teagmhas, liosta de na céimeanna a glacadh le linn an imscrúdaithe, agus cóip de chinneadh an Údaráis Araíonachta ar an ábhar. Má thugtar bunús le mí-iompar oifigigh, féadfar faisnéis a roinnt maidir le haon smacht nó bearta ceartaitheacha don chomhalta.