Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

Ceistean Cumanta mu ghearanan

Dè th' ann an gearan?2019-10-29T11:57:12-08:00

Dè th' ann an gearan?

Mar as trice buinidh gearanan ri mì-ghiùlan poileis a thug buaidh ort gu pearsanta no a chunnaic thu. Tha a’ mhòr-chuid de ghearanan mu ghnìomhan poileis a dh’ fhaodadh buaidh a thoirt air earbsa a’ phobaill.

Bu chòir do ghearan a dhèanamh gun a bhith nas fhaide na 12 mìosan an dèidh don tachartas tachairt; faodaidh cuid de dh’ eisgeachdan a bhith air an dèanamh le OPCC far a bheil sin iomchaidh.

Tha do chòir air casaid a thogail an-aghaidh Roinn Poileis Bhioctoria air a mhìneachadh anns an Achd nam Poileas. Tha an lagh seo a’ toirt buaidh air a h-uile oifigear poileis baile ann am British Columbia.

Càite an urrainn dhomh gearan a dhèanamh?2019-10-29T11:58:10-08:00

Càite an urrainn dhomh gearan a dhèanamh?

Faodaidh tu an gearan agad a chuir gu Oifis Coimiseanair Ghearanan a’ Phoileis gu dìreach no gu Roinn Poileis Bhictòria.

Tha an VicPD dealasach a thaobh dèanamh cinnteach gun tèid do ghearan a sgrùdadh gu mionaideach, agus gu bheil do chòraichean agus còraichean nan oifigearan poileis buntainneach air an dìon.

Ciamar a gheibh sibh gearan?2019-10-29T11:59:16-08:00

Ciamar a gheibh sibh gearan?

Nuair a bhios tu a’ dèanamh gearain, tha e cuideachail cunntas soilleir a bhith agad air na thachair, leithid na cinn-latha, amannan, daoine agus àiteachan a bha na lùib.

Tha dleastanas air an neach a gheibh an gearan:

cuidich leat do ghearan a dheanamh
fiosrachadh no cuideachadh sam bith eile a thoirt dhut mar a tha riatanach fon Achd, leithid do chuideachadh le bhith sgrìobhadh sìos na thachair

Is urrainn dhuinn fiosrachadh a thoirt dhut mu sheirbheisean a dh’ fhaodadh a bhith rim faighinn dhut, a’ toirt a-steach eadar-theangachadh. Airson tuilleadh fiosrachaidh, faic Molaidhean & Gearain.

Am faod mi gearan fhuasgladh tro dhòighean eile seach làn sgrùdadh Achd a’ Phoileis?2019-10-29T12:00:09-08:00

Am faod mi gearan fhuasgladh tro dhòighean eile seach làn sgrùdadh Achd a’ Phoileis?

Bidh gearanan poblach a’ toirt fios air ais cudromach dha na poileis agus a’ toirt cothrom dhaibh dèiligeadh ri draghan nan coimhearsnachdan.

Faodaidh tu feuchainn ris a’ ghearan agad fhuasgladh a’ cleachdadh pròiseas fuasglaidh ghearanan. Faodar seo a dhèanamh tro chòmhraidhean aghaidh-ri-aghaidh, rùn sgrìobhte aontaichte, no le cuideachadh bho eadar-mheadhanair proifeasanta.

Ma dh’ fheuchas tu ri fuasgladh ghearanan, faodaidh cuideigin a bhith còmhla riut gus taic a thoirt.

Tha pròiseas gearain a leigeas le barrachd co-thuigse, aonta no fuasgladh eile a-mhàin a' neartachadh obair poileis sa choimhearsnachd.

Dè thachras do ghearan nach tèid a rèiteach tro mheadhanachadh no fuasgladh ghearanan?2019-10-29T12:00:47-08:00

Dè thachras do ghearan nach tèid a rèiteach tro mheadhanachadh no fuasgladh ghearanan?

Ma cho-dhùnas tu an aghaidh fuasgladh neo-fhoirmeil no mura soirbhich leis, tha e mar dhleastanas air na poileis do ghearan a sgrùdadh agus fiosrachadh mionaideach a thoirt dhut mun rannsachadh aca.

Thèid fiosrachadh às ùr a thoirt dhut mar a thèid an rannsachadh air adhart mar a chaidh a shònrachadh ann an Achd a’ Phoileis. Bidh an rannsachadh crìochnaichte taobh a-staigh sia mìosan bho bhithear a’ meas gu bheil an gearan agad ceadaichte, mura h-eil an OPCC den bheachd gu bheil e iomchaidh leudachadh a thoirt seachad.

Nuair a bhios an rannsachadh deiseil, gheibh thu geàrr-chunntas, a’ gabhail a-steach cunntas fìrinneach goirid air an tachartas, liosta de na ceumannan a chaidh a ghabhail rè an sgrùdaidh, agus leth-bhreac de cho-dhùnadh an Ùghdarrais Smachdachaidh air a’ chùis. Ma thèid mì-ghiùlan oifigearan a dhearbhadh, faodar fiosrachadh mu smachd sam bith a thathar a’ moladh no ceumannan ceartachaidh airson a’ bhall a roinn.