Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

Tsis txaus siab FAQs

Kev tsis txaus siab yog dab tsi?2019-10-29T11:57:12-08:00

Kev tsis txaus siab yog dab tsi?

Kev tsis txaus siab feem ntau yog ua rau tub ceev xwm ua txhaum cai uas cuam tshuam rau koj tus kheej lossis koj tau pom. Cov kev tsis txaus siab feem ntau yog hais txog kev ua tub ceev xwm uas yuav cuam tshuam rau pej xeem kev ntseeg siab.

Koj qhov kev tsis txaus siab yuav tsum tsis pub tshaj 12 lub hlis tom qab qhov xwm txheej tshwm sim; Qee qhov kev zam yuav raug ua los ntawm OPCC qhov uas pom tau tias tsim nyog.

Koj txoj cai los foob qhov tsis txaus siab rau Victoria Tub Ceev Xwm Lub Tsev Haujlwm tau teev tseg nyob rau hauv Tub ceev xwm Act. Txoj cai lij choj no cuam tshuam rau txhua tus tub ceev xwm hauv nroog hauv British Columbia.

Kuv tuaj yeem foob qhov twg?2019-10-29T11:58:10-08:00

Kuv tuaj yeem foob qhov twg?

Koj tuaj yeem ua koj qhov kev tsis txaus siab mus rau Lub Chaw Haujlwm Saib Xyuas Kev Tsis Txaus Siab ntawm Tub Ceev Xwm ncaj qha lossis mus rau Lub Tsev Haujlwm Saib Xyuas Tub Ceev Xwm Victoria.

VicPD tau cog lus los xyuas kom meej tias koj qhov kev tsis txaus siab yuav raug tshawb xyuas kom meej, thiab koj cov cai thiab cov cai ntawm cov tub ceev xwm cuam tshuam raug tiv thaiv.

Koj yuav ua li cas tsis txaus siab?2019-10-29T11:59:16-08:00

Koj yuav ua li cas tsis txaus siab?

Thaum ua koj qhov kev tsis txaus siab, nws yuav pab tau kom muaj tus account meej txog qhov tshwm sim, xws li tag nrho cov hnub, sijhawm, tib neeg thiab qhov chaw koom nrog.

Tus neeg tau txais qhov kev tsis txaus siab muaj lub luag haujlwm rau:

pab koj ua koj qhov kev tsis txaus siab
muab lwm yam ntaub ntawv los yog kev pab rau koj raws li xav tau nyob rau hauv Txoj Cai, xws li pab koj sau dab tsi tshwm sim

Peb tuaj yeem muab cov ntaub ntawv qhia txog cov kev pabcuam uas yuav muaj rau koj, suav nrog kev txhais lus. Yog xav paub ntxiv, saib Kev qhuas & tsis txaus siab.

Kuv puas tuaj yeem daws qhov kev tsis txaus siab los ntawm txoj kev uas tsis yog kev tshawb nrhiav Tub Ceev Xwm tag nrho?2019-10-29T12:00:09-08:00

Kuv puas tuaj yeem daws qhov kev tsis txaus siab los ntawm txoj kev uas tsis yog kev tshawb nrhiav Tub Ceev Xwm tag nrho?

Kev tsis txaus siab rau pej xeem muab tub ceev xwm cov lus tawm tswv yim tseem ceeb thiab muab sijhawm rau lawv los teb cov kev txhawj xeeb hauv lawv cov zej zog.

Koj tuaj yeem sim daws koj qhov kev tsis txaus siab uas siv txoj kev daws teeb meem tsis txaus siab. Qhov no tuaj yeem ua tiav los ntawm kev sib tham tim ntsej tim muag, kev pom zoo sau ntawv daws teeb meem, lossis nrog kev pab los ntawm tus kws kho mob.

Yog tias koj sim daws qhov kev tsis txaus siab, koj tuaj yeem muaj ib tus neeg nrog koj los muab kev txhawb nqa.

Cov txheej txheem tsis txaus siab uas tso cai rau kev nkag siab ntau dua, kev pom zoo, lossis lwm yam kev daws teeb meem tsuas yog ua haujlwm ntxiv dag zog rau cov tub ceev xwm hauv zej zog.

Yuav ua li cas rau qhov kev tsis txaus siab uas tsis daws los ntawm kev sib kho los yog kev daws teeb meem tsis txaus siab?2019-10-29T12:00:47-08:00

Yuav ua li cas rau qhov kev tsis txaus siab uas tsis daws los ntawm kev sib kho los yog kev daws teeb meem tsis txaus siab?

Yog tias koj txiav txim siab tawm tsam kev daws teeb meem los yog tsis ua tiav, tub ceev xwm muaj lub luag haujlwm los tshawb xyuas koj qhov kev tsis txaus siab thiab muab cov ncauj lus kom ntxaws txog lawv qhov kev tshawb nrhiav.

Koj yuav tau txais kev hloov kho tshiab raws li qhov kev tshawb nrhiav txuas ntxiv mus raws li tau teev tseg los ntawm Tub Ceev Xwm Txoj Cai. Qhov kev tshawb nrhiav yuav tsum ua kom tiav nyob rau hauv rau lub hlis ntawm koj qhov kev tsis txaus siab uas pom tau tias tso cai, tshwj tsis yog OPCC pom tias nws tsim nyog tso cai ncua ntxiv.

Thaum qhov kev tshawb nrhiav tiav lawm, koj yuav tau txais ib daim ntawv qhia luv luv, suav nrog cov ntaub ntawv luv luv ntawm qhov xwm txheej, ib daim ntawv teev cov kauj ruam uas tau ua thaum lub sijhawm tshawb nrhiav, thiab ib daim qauv ntawm Pawg Neeg Saib Xyuas Kev Txiav Txim Siab ntawm qhov teeb meem. Yog tias tus tub ceev xwm ua txhaum cai raug lees paub, cov ntaub ntawv hais txog kev qhia txog kev qhuab qhia lossis kev kho kom raug rau tus tswvcuab yuav raug qhia.