Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

FAQ sou plent yo

Ki sa ki se yon plent?2019-10-29T11:57:12-08:00

Ki sa ki se yon plent?

Anjeneral, plent yo gen rapò ak move konduit lapolis ki afekte w pèsonèlman oswa ke w temwen. Pifò plent yo se sou aksyon lapolis ki ka afekte konfyans piblik la.

Plent ou a ta dwe fèt pa plis pase 12 mwa apre ensidan an te rive; OPCC a ka fè kèk eksepsyon lè li konsidere li apwopriye.

Dwa ou genyen pou w fè yon plent kont Depatman Lapolis Victoria se nan la Lwa Lapolis. Lwa sa a afekte tout ofisye polis minisipal yo nan British Columbia.

Ki kote mwen ka fè yon plent?2019-10-29T11:58:10-08:00

Ki kote mwen ka fè yon plent?

Ou ka fè plent ou bay Biwo Police Complaint Commissioner dirèkteman oswa nan Departman Lapolis Victoria.

VicPD angaje l pou l asire plent ou a ap byen envestige, epi dwa w ak dwa ofisye polis konsène yo pwoteje.

Ki jan ou ka fè yon plent?2019-10-29T11:59:16-08:00

Ki jan ou ka fè yon plent?

Lè w ap fè plent ou a, li itil pou w gen yon kont klè sou sa ki te pase a, tankou tout dat, lè, moun ak kote ki enplike yo.

Moun k ap resevwa plent lan gen yon devwa pou:

ede w fè plent ou
ofri w nenpòt lòt enfòmasyon oswa asistans jan Lwa a egzije sa, tankou ede w ekri sa ki te pase

Nou ka ba ou enfòmasyon sou sèvis ki ka disponib pou ou, tankou tradiksyon. Pou plis enfòmasyon, gade Konpliman & Plent.

Èske mwen ka rezoud yon plent pa lòt mwayen ankèt sou Lwa Polis la?2019-10-29T12:00:09-08:00

Èske mwen ka rezoud yon plent pa lòt mwayen ankèt sou Lwa Polis la?

Plent piblik yo bay lapolis fidbak enpòtan epi yo ba yo opòtinite pou yo reponn enkyetid nan kominote yo.

Ou ka eseye rezoud plent ou a lè l sèvi avèk yon pwosesis rezolisyon plent. Sa a ka fèt atravè diskisyon fas-a-fas, yon rezolisyon alekri dakò, oswa avèk asistans nan yon medyatè pwofesyonèl.

Si w eseye rezoud plent, ou ka gen yon moun avè w pou bay sipò.

Yon pwosesis plent ki pèmèt yon pi gwo konpreyansyon mityèl, akò, oswa lòt rezolisyon sèlman sèvi pou ranfòse lapolis ki baze sou kominote a.

Kisa k ap pase ak yon plent ki pa rezoud atravè medyasyon oswa rezolisyon plent?2019-10-29T12:00:47-08:00

Kisa k ap pase ak yon plent ki pa rezoud atravè medyasyon oswa rezolisyon plent?

Si ou deside kont rezolisyon enfòmèl oswa si li pa reyisi, lapolis gen yon devwa pou mennen ankèt sou plent ou a epi ba w enfòmasyon detaye sou ankèt yo.

Yo pral ba w mizajou pandan ankèt la ap pwogrese jan Lwa Polis la espesifye. Ankèt la pral fini nan sis mwa apre yo fin jije plent ou an admisib, sof si OPCC a twouve li apwopriye pou bay yon ekstansyon.

Lè envestigasyon an fini, w ap jwenn yon rezime rapò, ki gen ladann yon ti resi an reyalite sou ensidan an, yon lis etap yo te pran pandan ankèt la, ak yon kopi desizyon Otorite Disiplin lan te pran sou zafè a. Si movèz kondwit ofisye a pwouve, yo ka pataje enfòmasyon sou nenpòt disiplin pwopoze oswa mezi korektif pou manm nan.