Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

FAQ keluhan

Apa keluhan?2019-10-29T11:57:12-08:00

Apa keluhan?

Keluhan umume ana hubungane karo tumindak salah polisi sing nyebabake sampeyan pribadi utawa sing sampeyan deleng. Umume keluhan babagan tumindak polisi sing bisa mengaruhi kepercayaan masyarakat.

Keluhan sampeyan kudu digawe ora luwih saka 12 sasi sawise kedadeyan kasebut; sawetara pangecualian bisa digawe dening OPCC yen dianggep cocok.

Hak kanggo nggawe complaint marang Departemen Polisi Victoria diatur ing Undhang-undhang Polisi. Hukum iki mengaruhi kabeh perwira polisi kotamadya ing British Columbia.

Ngendi aku bisa nggawe complaint?2019-10-29T11:58:10-08:00

Ngendi aku bisa nggawe complaint?

Sampeyan bisa nggawe keluhan menyang Kantor Komisaris Pengaduan Polisi langsung utawa menyang Departemen Polisi Victoria.

VicPD nduweni komitmen kanggo mesthekake yen keluhan sampeyan bakal diselidiki kanthi lengkap, lan hak-hak lan hak-hak polisi sing ana gandhengane dilindhungi.

Kepiye carane nggawe complaint?2019-10-29T11:59:16-08:00

Kepiye carane nggawe complaint?

Nalika nggawe complaint, iku migunani kanggo duwe akun cetha apa kedaden, kayata kabeh tanggal, wektu, wong lan panggonan sing melu.

Wong sing nampa keluhan nduweni kewajiban kanggo:

mbantu nggawe complaint
nawakake informasi utawa pitulungan liyane sing dibutuhake miturut Undhang-undhang, kayata mbantu sampeyan nulis apa sing kedadeyan

Kita bisa menehi informasi babagan layanan sing kasedhiya kanggo sampeyan, kalebu terjemahan. Kanggo informasi luwih lengkap, waca Pujian & Keluhan.

Apa aku bisa mutusake keluhan kanthi cara liyane saka investigasi Undhang-undhang Polisi lengkap?2019-10-29T12:00:09-08:00

Apa aku bisa mutusake keluhan kanthi cara liyane saka investigasi Undhang-undhang Polisi lengkap?

Keluhan umum menehi tanggapan sing penting kanggo polisi lan menehi kesempatan kanggo nanggapi masalah ing komunitase.

Sampeyan bisa uga nyoba kanggo mutusake masalah keluhan sampeyan nggunakake proses resolusi complaint. Iki bisa ditindakake liwat diskusi langsung, resolusi ditulis sing disepakati, utawa kanthi bantuan mediator profesional.

Yen sampeyan nyoba resolusi complaint, sampeyan bisa duwe wong kanggo nyedhiyani support.

Proses keluhan sing ngidini pangerten, persetujuan, utawa resolusi liyane sing luwih gedhe mung bisa nguatake polisi berbasis komunitas.

Apa sing kedadeyan karo keluhan sing ora dirampungake liwat mediasi utawa resolusi keluhan?2019-10-29T12:00:47-08:00

Apa sing kedadeyan karo keluhan sing ora dirampungake liwat mediasi utawa resolusi keluhan?

Yen sampeyan mutusake nglawan resolusi ora resmi utawa yen ora kasil, polisi duwe tugas kanggo neliti keluhan sampeyan lan menehi informasi rinci babagan penyelidikan.

Sampeyan bakal diwenehi nganyari nalika diselidiki maju kaya sing ditemtokake dening Undhang-undhang Polisi. Penyelidikan bakal rampung sajrone nem sasi sawise keluhan sampeyan dianggep bisa ditampa, kajaba OPCC nemokake yen cocog kanggo menehi perpanjangan.

Nalika investigasi rampung, sampeyan bakal entuk laporan ringkesan, kalebu akun faktual ringkes babagan kedadeyan kasebut, dhaptar langkah-langkah sing ditindakake sajrone investigasi, lan salinan keputusan Penguasa Disiplin babagan perkara kasebut. Yen tumindak salah pejabat dibuktekake, informasi babagan disiplin sing diusulake utawa langkah koreksi kanggo anggota kasebut bisa dituduhake.