Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

Querela FAQs

Quid querar?2019-10-29T11:57:12-08:00

Quid querar?

Querela plerumque pertinent cum improbitate vigilum quae te personaliter afficiebat vel te testificabatur. Plurimae querelae de actionibus vigilum sunt quae publicam fidem afficere possunt.

Querimonia tua non plus quam XII menses post factum est; aliquae exceptiones fieri possunt ab OPCC ubi opportunum habetur.

Tuum ius querendi contra Victoria Police in theca positum est Aliquam Act. Haec lex omnes moderatores municipales in Columbia Britannicis afficit.

Ubi querar?2019-10-29T11:58:10-08:00

Ubi querar?

Querimoniam tuam facere potes cum officio Commissarii Vigilum Complaint directe vel in Victoria Police.

VicPD committitur ut querimonia tua perscrutetur, et iura tua ac iura administri magistratus quorum interest custodiantur.

Quomodo querar?2019-10-29T11:59:16-08:00

Quomodo querar?

Cum querelam tuam facis, expedit habere rationem rei gestae manifestam, sicut in omnibus temporibus, temporibus, hominibus et locis quorum interest.

Persona querimonia recipienda officium est;

auxiliatus sum tui fac tibi querimoniam
tibi alia indicia vel subsidia quae sub Acto requisita sunt tibi offero, ut adiuvet te quod factum est scribes

Informationes dare possumus de officiis quae tibi praesto sint, inter translationem. Pro maiori, vide Honorum & querelae.

Possumne querimoniam per alios quam plenam Police Actus inquisitionem resolvere?2019-10-29T12:00:09-08:00

Possumne querimoniam per alios quam plenam Police Actus inquisitionem resolvere?

Publicae querellae magistratus cum magnis responsionibus praebent et occasionem praebent respondendi rebus in communitatibus suis.

Querelas solutionis processus usuras solvere conetur. Hoc fieri potest per discussiones facie ad faciem, consensum scripto datam vel adiuvante mediatore professionali.

Si solutionem querimoniam conaris, aliquem apud te habere potes ut subsidium praebeas.

Querela processus, qui ad maiorem mutuam intelligentiam, consensum vel aliam solutionem permittit, solum ad confirmandas communitates substructio innititur.

Quid querimini, quod non per intercessionem vel querelam resolutum est?2019-10-29T12:00:47-08:00

Quid querimini, quod non per intercessionem vel querelam resolutum est?

Si contra solutionem informalem statueris vel si parum proficit, officium habent vigiles querellam tuam investigandi et de eorum investigatione accurata tibi dare.

Cum updates praebeberis sicut progressus inquisitionis sicut ab actu vigilum specificatus. Investigatio peracta est intra sex menses querelae tuae admittendae, nisi OPCC opportunum fuerit extensionem concedere.

Expleto investigatione, summam relationem habebis, brevem narrationem incidentis, elenchum graduum in investigatione acceptorum, exemplar Disciplinae Auctoritatis de re decisionis. Si praefectum culpae sub- firmatur, informationes de quavis disciplina proposita vel emendantia sodali communicari potest.