Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

Litletlebo FAQs

Tletlebo ke eng?2019-10-29T11:57:12-08:00

Tletlebo ke eng?

Hangata litletlebo li amana le boitšoaro bo bobe ba mapolesa bo ileng ba u ama ka bouena kapa boo u bo boneng. Litletlebo tse ngata li mabapi le liketso tsa mapolesa tse ka amang tšepo ea sechaba.

Tletlebo ea hau ha ea lokela ho etsoa likhoeli tse fetang 12 ka mor'a hore ketsahalo e etsahale; mekhelo e meng e ka etsoa ke OPCC moo ho bonahalang ho loketse.

Tokelo ea hau ea ho etsa tletlebo khahlanong le Lefapha la Sepolesa sa Victoria e hlalositsoe ho Molao oa Sepolesa. Molao ona o ama mapolesa ohle a masepala a British Columbia.

Nka etsa tletlebo hokae?2019-10-29T11:58:10-08:00

Nka etsa tletlebo hokae?

O ka isa tletlebo ya hao Ofising ya Mokhomishenara wa Ditletlebo tsa Sepolesa ka kotloloho kapa Lefapheng la Sepolesa la Victoria.

VicPD e ikemiseditse ho etsa bonnete ba hore tletlebo ya hao e tla fuputswa ka botlalo, le hore ditokelo tsa hao le ditokelo tsa mapolesa a amehang di sireleditswe.

U ka etsa tletlebo joang?2019-10-29T11:59:16-08:00

U ka etsa tletlebo joang?

Ha u etsa tletlebo ea hao, ho molemo ho ba le tlaleho e hlakileng ea se etsahetseng, joaloka matsatsi, linako, batho le libaka tse amehang.

Motho ea amohelang boipelaetso o na le boikarabelo ba ho:

ho o thusa ho etsa tletlebo ya hao
ho o fa tlhahisoleseding efe kapa efe kapa thuso e nngwe e hlokehang tlasa Molao, jwalo ka ho o thusa ho ngola se etsahetseng

Re ka u fa leseli mabapi le lits'ebeletso tseo u ka li fumanang, ho kenyelletsa le phetolelo. Ho fumana lintlha tse ling, bona Litumeliso & Litletlebo.

A na nka rarolla tletlebo ka mekhoa e meng ntle le lipatlisiso tse felletseng tsa Molao oa Sepolesa?2019-10-29T12:00:09-08:00

A na nka rarolla tletlebo ka mekhoa e meng ntle le lipatlisiso tse felletseng tsa Molao oa Sepolesa?

Litletlebo tsa sechaba li fa mapolesa maikutlo a bohlokoa le ho a fa monyetla oa ho arabela matshwenyeho metseng ea bona.

U ka leka ho rarolla tletlebo ea hau ka mokhoa oa ho rarolla litletlebo. Sena se ka etsoa ka lipuisano tsa sefahleho le sefahleho, tumellano e ngotsoeng e lumellanoeng, kapa ka thuso ea mokena-lipakeng oa setsebi.

Haeba u leka ho rarolla litletlebo, u ka ba le motho ea tla u thusa.

Mokhoa oa litletlebo o lumellang kutloisiso e kholoanyane, tumellano, kapa tharollo e 'ngoe e thusa feela ho matlafatsa sepolesa sa sechaba.

Ho etsahala'ng ka tletlebo e sa rarolloeng ka bokena-lipakeng kapa ka tharollo ea litletlebo?2019-10-29T12:00:47-08:00

Ho etsahala'ng ka tletlebo e sa rarolloeng ka bokena-lipakeng kapa ka tharollo ea litletlebo?

Haeba o etsa qeto kgahlanong le tharollo e sa reroang kapa e sa atlehe, mapolesa a na le boikarabelo ba ho fuputsa tletlebo ea hao le ho u fa lintlha tse felletseng mabapi le lipatlisiso tsa bona.

U tla fuoa lintlafatso ha lipatlisiso li ntse li tsoela pele joalo ka ha ho boletsoe ke Molao oa Sepolesa. Patlisiso e tla phethoa nakong ea likhoeli tse tšeletseng ka mor'a hore tletlebo ea hau e nkoe e le e amohelehang, ntle le haeba OPCC e bona ho loketse ho eketsa nako.

Ha lipatlisiso li phethiloe, u tla fumana tlaleho ea kakaretso, ho kenyeletsoa tlaleho e khuts'oane ea 'nete ea ketsahalo eo, lethathamo la mehato e nkuoeng nakong ea lipatlisiso, le khopi ea qeto ea Bolaoli ba Taeo tabeng ena. Haeba boits'oaro bo bobe ba ofisiri bo netefalitsoe, tlhahisoleseling mabapi le taeo efe kapa efe e sisintsoeng kapa mehato ea tokiso bakeng sa setho e ka arolelanoa.