What is a question or concern?

Question or Concern Complaints generally have to do with police conduct that causes a member of the public to be upset, worried or disturbed.

How is a Question or Concern different than a Registered Complaint?

Questions or Concerns generally cause a member of the public to be upset, worried or disturbed, while a Registered Complaint typically include an allegation of police officer misconduct. Questions or Concerns are generally resolved within 10 days, while Registered Complaint investigations (which are deemed admissible by the OPCC) must be completed within six (6) months. Your right to make a complaint against the Victoria Police Department is set out in the B.C. Police Act . This law affects all municipal police in British Columbia.

Where can I submit my Question or Concern?

You can share your question or concern with the Victoria Police Department by attending in person, or sharing your question or concern by telephone. The VicPD is committed to ensuring that your question or concern will be received, considered and managed in a professional manner. The person receiving the question or concern has a duty to: assist you and record your question or concern share your concern with the OPCC

How will my question or concern be resolved?

Questions and concerns provide police with important feedback and give them the opportunity to respond to members in their communities. Your concern will be documented and an effort made to discuss, share information and provide clarification. If you have information which you believe is relevant to your question or concern, this may also be considered, documented or accepted. The Question or Concern process facilitates communication. This may result in the sharing of perspective, or a more detailed explanation which may satisfy your question or concern. VicPD seeks to provide a high level of service and accountability to all members of the community.

What happens to a question or concern that is not resolved to my satisfaction?

If you are not satisfied that your question or concern has been appropriately addressed, you may initiate a Registered Complaint with the OPCC.

Patarosan atanapi Perhatian FAQs

Naon patarosan atanapi prihatin?2019-10-29T12:23:18-08:00

Naon patarosan atanapi prihatin?

Patarosan atanapi Keluhan Perhatian umumna aya hubunganana sareng kalakuan pulisi anu nyababkeun anggota masarakat kesel, hariwang atanapi kaganggu.

Kumaha Patarosan atanapi Kahariwang béda ti Keluhan Kadaptar?2019-10-29T12:23:44-08:00

Kumaha Patarosan atanapi Kahariwang béda ti Keluhan Kadaptar?

Patarosan atanapi Kaprihatinan umumna nyababkeun hiji anggota masarakat janten kesel, hariwang atanapi kaganggu, sedengkeun Keluhan Kadaptar biasana kalebet tuduhan kalakuan salah pulisi.

Patarosan atanapi Masalah umumna direngsekeun dina 10 dinten, sedengkeun panyilidikan Keluhan Kadaptar (anu dianggap tiasa ditampi ku OPCC) kedah réngsé dina genep (6) bulan.

Hak anjeun pikeun nyieun keluhan ngalawan Departemen Pulisi Victoria diatur dina SM UU Polisi. Hukum ieu mangaruhan sadaya pulisi kotamadya di British Columbia.

Dimana abdi tiasa ngalebetkeun Patarosan atanapi Perhatian abdi?2019-10-29T12:24:16-08:00

Dimana abdi tiasa ngalebetkeun Patarosan atanapi Perhatian abdi?

Anjeun tiasa ngabagikeun patarosan atanapi prihatin anjeun ka Dinas Pulisi Victoria ku ngadatangan pribadi, atanapi ngabagi patarosan atanapi prihatin anjeun ku telepon.

VicPD komitmen pikeun mastikeun yén patarosan atanapi perhatian anjeun bakal ditampi, dipertimbangkeun sareng diurus sacara profésional. Jalma anu nampi patarosan atanapi prihatin ngagaduhan kawajiban pikeun:

ngabantosan anjeun sareng ngarékam patarosan atanapi prihatin anjeun
bagikeun perhatian Anjeun sareng OPCC

Kumaha patarosan atanapi masalah kuring bakal direngsekeun?2019-10-29T12:24:40-08:00

Kumaha patarosan atanapi masalah kuring bakal direngsekeun?

Patarosan sareng masalah masihan pulisi tanggapan anu penting sareng masihan aranjeunna kasempetan pikeun ngaréspon anggota di komunitasna. Perhatian anjeun bakal didokumentasikeun sareng usaha pikeun ngabahas, ngabagi inpormasi sareng masihan klarifikasi. Upami anjeun gaduh inpormasi anu anjeun yakin relevan pikeun patarosan atanapi perhatian anjeun, ieu ogé tiasa dianggap, didokumentasikeun atanapi ditampi.

Proses Pananya atanapi Perhatian ngagampangkeun komunikasi. Ieu tiasa nyababkeun babagi sudut pandang, atanapi katerangan anu langkung rinci anu tiasa nyugemakeun patarosan atanapi prihatin anjeun. VicPD narékahan pikeun nyayogikeun tingkat palayanan sareng akuntabilitas anu luhur ka sadaya anggota masarakat.

Naon anu lumangsung kana patarosan atanapi masalah anu henteu direngsekeun ku kuring?2019-10-29T12:25:37-08:00

Naon anu lumangsung kana patarosan atanapi masalah anu henteu direngsekeun ku kuring?

Upami anjeun henteu sugema yén patarosan atanapi masalah anjeun parantos dijawab kalayan leres, anjeun tiasa ngamimitian Keluhan Kadaptar sareng OPCC.