What is a question or concern?

Question or Concern Complaints generally have to do with police conduct that causes a member of the public to be upset, worried or disturbed.

How is a Question or Concern different than a Registered Complaint?

Questions or Concerns generally cause a member of the public to be upset, worried or disturbed, while a Registered Complaint typically include an allegation of police officer misconduct. Questions or Concerns are generally resolved within 10 days, while Registered Complaint investigations (which are deemed admissible by the OPCC) must be completed within six (6) months. Your right to make a complaint against the Victoria Police Department is set out in the B.C. Police Act . This law affects all municipal police in British Columbia.

Where can I submit my Question or Concern?

You can share your question or concern with the Victoria Police Department by attending in person, or sharing your question or concern by telephone. The VicPD is committed to ensuring that your question or concern will be received, considered and managed in a professional manner. The person receiving the question or concern has a duty to: assist you and record your question or concern share your concern with the OPCC

How will my question or concern be resolved?

Questions and concerns provide police with important feedback and give them the opportunity to respond to members in their communities. Your concern will be documented and an effort made to discuss, share information and provide clarification. If you have information which you believe is relevant to your question or concern, this may also be considered, documented or accepted. The Question or Concern process facilitates communication. This may result in the sharing of perspective, or a more detailed explanation which may satisfy your question or concern. VicPD seeks to provide a high level of service and accountability to all members of the community.

What happens to a question or concern that is not resolved to my satisfaction?

If you are not satisfied that your question or concern has been appropriately addressed, you may initiate a Registered Complaint with the OPCC.

Savollar yoki tashvishlar bo'yicha tez-tez so'raladigan savollar

Savol yoki tashvish nima?2019-10-29T12:23:18-08:00

Savol yoki tashvish nima?

Savol yoki tashvish yuzasidan shikoyatlar, odatda, politsiyaning jamoat a'zosining xafa bo'lishiga, tashvishlanishiga yoki bezovtalanishiga olib keladigan xatti-harakatlari bilan bog'liq.

Savol yoki tashvish ro'yxatdan o'tgan shikoyatdan qanday farq qiladi?2019-10-29T12:23:44-08:00

Savol yoki tashvish ro'yxatdan o'tgan shikoyatdan qanday farq qiladi?

Savollar yoki xavotirlar, odatda, jamoatchilik a'zosining xafa bo'lishiga, tashvishlanishiga yoki bezovtalanishiga sabab bo'ladi, Ro'yxatdan o'tgan shikoyat odatda politsiya xodimining noto'g'ri xatti-harakati haqidagi da'voni o'z ichiga oladi.

Savollar yoki tashvishlar odatda 10 kun ichida hal qilinadi, ro'yxatdan o'tgan shikoyatlar bo'yicha tekshiruvlar (OPCC tomonidan maqbul deb hisoblanadigan) olti (6) oy ichida yakunlanishi kerak.

Viktoriya politsiya bo'limiga qarshi shikoyat qilish huquqi miloddan avvalgi Politsiya qonuni. Bu qonun Britaniya Kolumbiyasidagi barcha shahar politsiyasiga taalluqlidir.

Savol yoki tashvishimni qayerga yuborishim mumkin?2019-10-29T12:24:16-08:00

Savol yoki tashvishimni qayerga yuborishim mumkin?

Siz oʻz savolingiz yoki tashvishingizni Viktoriya politsiyasi boʻlimiga shaxsan tashrif buyurib yoki telefon orqali oʻz savolingiz yoki tashvishingizni bildirishingiz mumkin.

VicPD sizning savolingiz yoki tashvishingiz professional tarzda qabul qilinishi, ko'rib chiqilishi va boshqarilishini ta'minlashga intiladi. Savol yoki xavotirni olgan shaxs quyidagi majburiyatlarga ega:

sizga yordam bering va savol yoki tashvishingizni yozib oling
tashvishingizni OPCC bilan baham ko'ring

Mening savolim yoki tashvishim qanday hal qilinadi?2019-10-29T12:24:40-08:00

Mening savolim yoki tashvishim qanday hal qilinadi?

Savollar va tashvishlar politsiyaga muhim fikr-mulohazalarni beradi va ularga o'z jamoalaridagi a'zolarga javob berish imkoniyatini beradi. Sizning tashvishingiz hujjatlashtiriladi va muhokama qilish, ma'lumot almashish va tushuntirishlar berishga harakat qilinadi. Agar sizda savolingiz yoki tashvishingizga tegishli bo'lgan ma'lumotlaringiz bo'lsa, u ham ko'rib chiqilishi, hujjatlashtirilishi yoki qabul qilinishi mumkin.

Savol yoki tashvish jarayoni muloqotni osonlashtiradi. Bu sizning savolingiz yoki tashvishingizni qondirishi mumkin bo'lgan istiqbol yoki batafsilroq tushuntirishga olib kelishi mumkin. VicPD jamiyatning barcha a'zolariga yuqori darajadagi xizmat va javobgarlikni ta'minlashga intiladi.

Meni qoniqtirmaydigan savol yoki tashvish bilan nima sodir bo'ladi?2019-10-29T12:25:37-08:00

Meni qoniqtirmaydigan savol yoki tashvish bilan nima sodir bo'ladi?

Agar sizning savolingiz yoki tashvishingiz tegishli tarzda ko'rib chiqilganidan qoniqmasangiz, OPCCga ro'yxatdan o'tgan shikoyatni boshlashingiz mumkin.