Use of 911

Use of 911

In January of 2019, the management of VicPD’s 911 and non-emergency calls was transferred to E-Comm (Emergency Communications for British Columbia Incorporated).

E-Comm is the 911 Public Safety Answering Point (PSAP) for the Victoria Police Department and provides dispatch services for us.  This means E-Comm answers your initial 911 calls and then transfers your call to another E-Comm representative to dispatch our officers, when needed.

For more information on how 911 works, and when to call 911, please visit

Our E-comm partners have pledged to be responsive to your concerns. If you have a concern with 911 or non-emergency call service, please email: [email protected].

For more information on call wait times, please visit: