What is a question or concern?

Question or Concern Complaints generally have to do with police conduct that causes a member of the public to be upset, worried or disturbed.

How is a Question or Concern different than a Registered Complaint?

Questions or Concerns generally cause a member of the public to be upset, worried or disturbed, while a Registered Complaint typically include an allegation of police officer misconduct. Questions or Concerns are generally resolved within 10 days, while Registered Complaint investigations (which are deemed admissible by the OPCC) must be completed within six (6) months. Your right to make a complaint against the Victoria Police Department is set out in the B.C. Police Act . This law affects all municipal police in British Columbia.

Where can I submit my Question or Concern?

You can share your question or concern with the Victoria Police Department by attending in person, or sharing your question or concern by telephone. The VicPD is committed to ensuring that your question or concern will be received, considered and managed in a professional manner. The person receiving the question or concern has a duty to: assist you and record your question or concern share your concern with the OPCC

How will my question or concern be resolved?

Questions and concerns provide police with important feedback and give them the opportunity to respond to members in their communities. Your concern will be documented and an effort made to discuss, share information and provide clarification. If you have information which you believe is relevant to your question or concern, this may also be considered, documented or accepted. The Question or Concern process facilitates communication. This may result in the sharing of perspective, or a more detailed explanation which may satisfy your question or concern. VicPD seeks to provide a high level of service and accountability to all members of the community.

What happens to a question or concern that is not resolved to my satisfaction?

If you are not satisfied that your question or concern has been appropriately addressed, you may initiate a Registered Complaint with the OPCC.

Umbuzo okanye uZixhalabise ngee-FAQs

Yintoni umbuzo okanye inkxalabo?2019-10-29T12:23:18-08:00

Yintoni umbuzo okanye inkxalabo?

Umbuzo okanye iNgxaki Izikhalazo ngokubanzi zinento yokwenza nendlela amapolisa aziphethe ngayo ebangela ukuba uluntu lukhathazeke, lukhathazeke okanye luphazamiseke.

Umbuzo okanye iNgxaki yahluke njani kunesikhalazo esibhalisiweyo?2019-10-29T12:23:44-08:00

Umbuzo okanye iNgxaki yahluke njani kunesikhalazo esibhalisiweyo?

Imibuzo okanye iiNkuthazo zidla ngokubangela ukuba uluntu lukhathazeke, lukhathazeke okanye luphazamiseke, ngelixa iSikhalazo esiBhalisiweyo sibandakanya isityholo sokuziphatha kakubi kwamapolisa.

Imibuzo okanye iiNgxaki zidla ngokusonjululwa kwiintsuku ezili-10, ngelixa uphando lweSikhalazo esiBhalisiweyo (elubonwa njengolwamkelekileyo yi-OPCC) kufuneka lugqitywe kwisithuba seenyanga ezintandathu (6).

Ilungelo lakho lokwenza isikhalazo ngokuchasene neSebe lamaPolisa aseVictoria lichazwe kwiBC Umthetho wamaPolisa. Lo mthetho uchaphazela onke amapolisa kamasipala eBritish Columbia.

Ndingawungenisa phi umbuzo wam okanye iNgxaki yam?2019-10-29T12:24:16-08:00

Ndingawungenisa phi umbuzo wam okanye iNgxaki yam?

Ungabelana ngombuzo wakho okanye inkxalabo yakho kunye neSebe lamaPolisa aseVictoria ngokuzimasa ngokwakho, okanye ukwabelana ngombuzo wakho okanye okukuxhalabisayo ngomnxeba.

I-VicPD izibophelele ekuqinisekiseni ukuba umbuzo wakho okanye inkxalabo yakho iya kufunyanwa, iqwalaselwe kwaye ilawulwe ngendlela echubekileyo. Umntu ofumana umbuzo okanye inkxalabo unomsebenzi woku:

ukukunceda kwaye urekhode umbuzo wakho okanye inkxalabo yakho
Yabelana ngenkxalabo yakho ne-OPCC

Umbuzo wam okanye inkxalabo yam iya kusonjululwa njani?2019-10-29T12:24:40-08:00

Umbuzo wam okanye inkxalabo yam iya kusonjululwa njani?

Imibuzo neenkxalabo zinika amapolisa ingxelo ebalulekileyo kwaye abanike ithuba lokuphendula kumalungu kwiindawo abahlala kuzo. Inkxalabo yakho iya kubhalwa kwaye kwenziwe iinzame zokuxoxa, ukwabelana ngolwazi kunye nokubonelela ngengcaciso. Ukuba unolwazi okholelwa ukuba lufanelekile kumbuzo okanye inkxalabo yakho, oku kunokuqwalaselwa, kubhalwe phantsi okanye kwamkelwe.

Inkqubo yoMbuzo okanye iNgxaki iququzelela unxibelelwano. Oku kunokubangela ukwabelana ngembono, okanye ingcaciso ethe kratya enokwanelisa umbuzo okanye inkxalabo yakho. I-VicPD ifuna ukubonelela ngenqanaba eliphezulu lenkonzo kunye nokuphendula kuwo onke amalungu oluntu.

Kwenzeka ntoni kumbuzo okanye inkxalabo engasonjululwanga ngendlela eyanelisayo?2019-10-29T12:25:37-08:00

Kwenzeka ntoni kumbuzo okanye inkxalabo engasonjululwanga ngendlela eyanelisayo?

Ukuba awanelisekanga kukuba umbuzo wakho okanye inkxalabo yakho iye yaphendulwa ngokufanelekileyo, ungafaka isikhalazo esibhalisiweyo kunye ne-OPCC.