What is a question or concern?

Question or Concern Complaints generally have to do with police conduct that causes a member of the public to be upset, worried or disturbed.

How is a Question or Concern different than a Registered Complaint?

Questions or Concerns generally cause a member of the public to be upset, worried or disturbed, while a Registered Complaint typically include an allegation of police officer misconduct. Questions or Concerns are generally resolved within 10 days, while Registered Complaint investigations (which are deemed admissible by the OPCC) must be completed within six (6) months. Your right to make a complaint against the Victoria Police Department is set out in the B.C. Police Act . This law affects all municipal police in British Columbia.

Where can I submit my Question or Concern?

You can share your question or concern with the Victoria Police Department by attending in person, or sharing your question or concern by telephone. The VicPD is committed to ensuring that your question or concern will be received, considered and managed in a professional manner. The person receiving the question or concern has a duty to: assist you and record your question or concern share your concern with the OPCC

How will my question or concern be resolved?

Questions and concerns provide police with important feedback and give them the opportunity to respond to members in their communities. Your concern will be documented and an effort made to discuss, share information and provide clarification. If you have information which you believe is relevant to your question or concern, this may also be considered, documented or accepted. The Question or Concern process facilitates communication. This may result in the sharing of perspective, or a more detailed explanation which may satisfy your question or concern. VicPD seeks to provide a high level of service and accountability to all members of the community.

What happens to a question or concern that is not resolved to my satisfaction?

If you are not satisfied that your question or concern has been appropriately addressed, you may initiate a Registered Complaint with the OPCC.

Imibuzo Evame Ukubuzwa Noma Okukhathazekayo

Uyini umbuzo noma ukukhathazeka?2019-10-29T12:23:18-08:00

Uyini umbuzo noma ukukhathazeka?

Imibuzo noma Ukukhathazeka Izikhalazo ngokuvamile zihlobene nokuziphatha kwamaphoyisa okwenza ilungu lomphakathi licasuke, likhathazeke noma liphazamiseke.

Uhluke kanjani umbuzo noma ukukhathazeka kunesikhalazo esibhalisiwe?2019-10-29T12:23:44-08:00

Uhluke kanjani umbuzo noma ukukhathazeka kunesikhalazo esibhalisiwe?

Imibuzo noma Ukukhathazeka ngokuvamile kubangela ukuba ilungu lomphakathi liphatheke kabi, likhathazeke noma liphazamiseke, kuyilapho Isikhalazo Esibhalisiwe ngokuvamile sihlanganisa izinsolo zokungaziphathi kahle kwamaphoyisa.

Imibuzo noma Izinkathazo ngokuvamile zixazululwa phakathi kwezinsuku eziyi-10, kuyilapho uphenyo Lwezikhalazo Olubhalisiwe (olubhekwa njengolwemukelekayo i-OPCC) kufanele luqedwe phakathi nezinyanga eziyisithupha (6).

Ilungelo lakho lokufaka isikhalazo ngoMnyango Wamaphoyisa aseVictoria libekwe kuBC Umthetho Wamaphoyisa. Lo mthetho uthinta wonke amaphoyisa kamasipala eBritish Columbia.

Ngingawuthumela kuphi Umbuzo wami noma Okungikhathazayo?2019-10-29T12:24:16-08:00

Ngingawuthumela kuphi Umbuzo wami noma Okungikhathazayo?

Ungabelana ngombuzo wakho noma okukukhathazayo noMnyango Wamaphoyisa aseVictoria ngokuthi uzifikele mathupha, noma wabelane ngombuzo wakho noma okukukhathazayo ngocingo.

I-VicPD izibophezele ekuqinisekiseni ukuthi umbuzo noma ukukhathazeka kwakho kuzotholwa, kucatshangelwe futhi kulawulwe ngendlela yobungcweti. Umuntu othola umbuzo noma okukhathazayo unomsebenzi woku:

ukukusiza futhi urekhode umbuzo noma ukukhathazeka kwakho
wabelane ngokukhathazeka kwakho ne-OPCC

Umbuzo wami noma ukukhathazeka kwami kuzoxazululwa kanjani?2019-10-29T12:24:40-08:00

Umbuzo wami noma ukukhathazeka kwami kuzoxazululwa kanjani?

Imibuzo nokukhathazeka kunikeza amaphoyisa impendulo ebalulekile futhi iwanikeze ithuba lokuphendula amalungu emiphakathini yawo. Ukukhathazeka kwakho kuzobhalwa phansi futhi kwenziwe umzamo wokuxoxa, ukwabelana ngolwazi kanye nokuhlinzeka ngencazelo. Uma unolwazi okholelwa ukuthi luhambisana nombuzo noma ukukhathazeka kwakho, lokhu kungase kucatshangelwe, kubhalwe phansi noma kwamukelwe.

Umbuzo noma inqubo yokukhathazeka yenza kube lula ukuxhumana. Lokhu kungase kuphumele ekwabelaneni ngombono, noma encazelweni enemininingwane eminingi engase yenelise umbuzo wakho noma okukukhathazayo. I-VicPD ifuna ukuhlinzeka ngezinga eliphezulu lenkonzo nokuziphendulela kuwo wonke amalungu omphakathi.

Kwenzekani embuzweni noma ngokukhathazeka okungaxazululwanga ngendlela egculisayo?2019-10-29T12:25:37-08:00

Kwenzekani embuzweni noma ngokukhathazeka okungaxazululwanga ngendlela egculisayo?

Uma ungenelisekile ngokuthi umbuzo wakho noma okukukhathazayo kuye kwasingathwa ngendlela efanele, ungase uqale Isikhalazo Esibhalisiwe ne-OPCC.