Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

Nga amuamu FAQ

He aha te amuamu?2019-10-29T11:57:12-08:00

He aha te amuamu?

Ko nga amuamu e pa ana ki nga mahi kino a nga pirihimana i pa ki a koe ake, i kite ranei koe. Ko te nuinga o nga amuamu e pa ana ki nga mahi pirihimana ka pa ki te whakawhirinaki a te iwi.

Me tuku to amuamu kia kaua e neke ake i te 12 marama i muri i te puta mai o te aitua; ka taea e te OPCC etahi tuunga kee ina whakaarohia e tika ana.

Ko to tika ki te tuku amuamu mo te Tari Pirihimana o Wikitoria kei roto i te Ture Pirihimana. Ko tenei ture e pa ana ki nga pirihimana taone nui i British Columbia.

Kei hea taku amuamu?2019-10-29T11:58:10-08:00

Kei hea taku amuamu?

Ka taea e koe te tuku i to amuamu ki te Tari o te Kaikomihana Arama Pirihimana, ki te Tari Pirihimana ranei o Wikitoria.

E pono ana te VicPD ki te whakarite kia ata tirotirohia to amuamu, kia tiakina hoki o tika me nga mana o nga pirihimana e pa ana ki a raatau.

Me pehea e taea ai e koe te tuku amuamu?2019-10-29T11:59:16-08:00

Me pehea e taea ai e koe te tuku amuamu?

I a koe e tuku amuamu ana, he pai ki te whai korero marama mo nga mea i tupu, penei i nga ra, nga wa, nga taangata me nga waahi katoa.

Ko te tangata e whiwhi amuamu ana he kawenga ki:

awhina koe ki te whakatakoto i to amuamu
tuku atu ki a koe etahi atu korero, awhina ranei i raro i te Ture, penei i te awhina i a koe ki te tuhi i nga mea i tupu

Ka taea e matou te tuku korero ki a koe mo nga ratonga e waatea ana ki a koe, tae atu ki te whakamaoritanga. Mo etahi atu korero, tirohia Nga mihi me nga amuamu.

Ka taea e au te whakatau amuamu i tua atu i te tirotiro katoa o te Ture Pirihimana?2019-10-29T12:00:09-08:00

Ka taea e au te whakatau amuamu i tua atu i te tirotiro katoa o te Ture Pirihimana?

Ko nga amuamu a te iwi ka tuku urupare nui ki nga pirihimana me te whai waahi ki te whakautu i nga awangawanga i roto i o raatau hapori.

Ka ngana pea koe ki te whakatau i to amuamu ma te whakamahi i te tukanga whakatau amuamu. Ka taea tenei ma te korerorero kanohi ki te kanohi, he whakatau i tuhia i whakaaehia, ma te awhina ranei a tetahi kaitakawaenga ngaio.

Mena ka ngana koe ki te whakatau amuamu, ka taea e koe te whai tetahi ki a koe hei tautoko.

Ko te tukanga amuamu e taea ai te mohiotanga tahi, te whakaaetanga, me etahi atu whakataunga hei whakapakari noa i nga pirihimana-hapori.

Ka ahatia te amuamu karekau e whakatau ma te takawaenga, whakatau amuamu ranei?2019-10-29T12:00:47-08:00

Ka ahatia te amuamu karekau e whakatau ma te takawaenga, whakatau amuamu ranei?

Mena ka whakatau koe ki te whakahee i te whakataunga opaki, ki te kore ranei i angitu, he kawenga nga pirihimana ki te tirotiro i to amuamu me te tuku korero mo o raatau tirotirohanga.

Ka whakawhiwhia ki a koe nga korero hou i te wa e haere tonu ana te whakatewhatewhatanga e ai ki te Ture Pirihimana. Ka oti te whakatewhatewha i roto i nga marama e ono o to whakapae ka whakaaetia, engari mena ka kitea e te OPCC he mea tika ki te tuku i te roanga atu.

Ka oti te whakatewhatewha, ka whiwhi koe i te ripoata whakarāpopototanga, tae atu ki tetahi korero pono mo te mea i tupu, he rarangi o nga huarahi i mahia i te wa o te whakatewhatewha, me te kape o te whakatau a te Mana Whakawa mo te take. Mena ka kitea te he o nga apiha, ka tohatohahia nga korero mo nga whiu e whakaarohia ana mo te mema.