Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

Zvichemo FAQs

Chichemo chii?2019-10-29T11:57:12-08:00

Chichemo chii?

Zvichemo kazhinji zvine chekuita nekusazvibata kwemapurisa kwakabata iwe pachako kana kwawakaona. Zvichemo zvizhinji zviri pamusoro pezviito zvemapurisa zvinogona kukanganisa kuvimba neveruzhinji.

Chichemo chako hachifanirwe kuitwa kwete kupfuura mwedzi gumi nemiviri mushure mechiitiko ichi; zvimwe zvisizvo zvinogona kuitwa neOPCC pazvinenge zvakakodzera.

Kodzero yako yekumhan'ara kuVictoria Police department yakanyorwa mu Police Act. Mutemo uyu unobata mapurisa ese emanisipala muBritish Columbia.

Ndokupi kwandingaita chichemo?2019-10-29T11:58:10-08:00

Ndokupi kwandingaita chichemo?

Unogona kuisa chichemo chako kuHofisi yePolice Complaint Commissioner zvakananga kana kuVictoria Police department.

VeVicPD vakazvipira kuona kuti chichemo chako chanyatsoferefetwa, uye kuti kodzero dzako nedzemapurisa anechekuita dzakachengetedzwa.

Ungaita sei chichemo?2019-10-29T11:59:16-08:00

Ungaita sei chichemo?

Pakuita chichemo chako, zvinobatsira kuva nenhoroondo yakajeka yezvakaitika, semazuva ese, nguva, vanhu nenzvimbo zvinobatanidzwa.

Munhu anotambira chichemo ane basa rekuti:

kukubatsira kuita chichemo chako
kukupa chero rumwe ruzivo kana rubatsiro sezvinodiwa pasi peMutemo, sekukubatsira kunyora zvakaitika

Tinogona kukupa ruzivo nezve masevhisi aungango wanikwa kwauri, kusanganisira shanduro. Kuti uwane rumwe ruzivo, ona Rumbidzo & Zvichemo.

Ndinokwanisa here kugadzirisa chichemo neimwe nzira kunze kwekuferefeta kwePolice Act?2019-10-29T12:00:09-08:00

Ndinokwanisa here kugadzirisa chichemo neimwe nzira kunze kwekuferefeta kwePolice Act?

Zvichemo zveveruzhinji zvinopa mapurisa mhinduro yakakosha uye zvinovapa mukana wekupindura kune zvinovanetsa munharaunda dzavanogara.

Unogona kuedza kugadzirisa chichemo chako uchishandisa nzira yekugadzirisa zvichemo. Izvi zvinogona kuitwa kuburikidza nehurukuro dzechiso nechiso, chisungo chakanyorwa chakabvumiranwa, kana nerubatsiro rwemuyananisi ane hunyanzvi.

Kana ukaedza kugadzirisa zvichemo, unogona kuva nemumwe munhu wauinaye kuti akupe rutsigiro.

Nzira yekunyunyuta inobvumira kunzwisisana kukuru, kubvumirana, kana kumwe kugadzirisa kunongoshanda kusimbisa mapurisa enharaunda.

Chii chinoitika kune chichemo chisina kugadziriswa kuburikidza nekuyananisa kana kugadzirisa zvichemo?2019-10-29T12:00:47-08:00

Chii chinoitika kune chichemo chisina kugadziriswa kuburikidza nekuyananisa kana kugadzirisa zvichemo?

Kana ukasarudza kupokana nechisarudzo chisina kurongwa kana kuti chikasabudirira, mapurisa ane basa rekuferefeta chichemo chako uye kukupa ruzivo rwakakwana nezveongororo yavo.

Iwe uchapihwa zvigadziriso sezvo kuferefetwa kunoenderera sekutsanangurwa nePolice Act. Kuferefeta kuchapedzwa mukati memwedzi mitanhatu yekunyunyuta kwako kunoonekwa sekutenderwa, kunze kwekunge OPCC yaona zvakakodzera kuwedzera nguva.

Kana kuferefeta kwapera, uchawana mushumo wepfupiso, unosanganisira nhoroondo pfupi yechokwadi yechiitiko ichi, runyoro rwematanho akatorwa panguva yekuferefeta, uye kopi yemutongo weChiremera cheKuranga panyaya iyi. Kana kusazvibata kwemupurisa kwakasimbiswa, ruzivo nezve chero chirango chinotsanangurwa kana matanho ekugadzirisa enhengo anogona kugoverwa.