Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

Nā nīnau nīnau hoʻopiʻi

He aha ka hoʻopiʻi?2019-10-29T11:57:12-08:00

He aha ka hoʻopiʻi?

ʻO nā hoʻopiʻi maʻamau e pili ana i nā hana kolohe a nā mākaʻi i hoʻopilikia iā ʻoe iho a i ʻole āu i ʻike ai. ʻO ka hapa nui o nā hoʻopiʻi e pili ana i nā hana mākaʻi e pili ana i ka hilinaʻi o ka lehulehu.

Pono e hana ʻia kāu hoʻopiʻi ma mua o 12 mahina ma hope o ka hanana ʻana; Hiki ke hana ʻia kekahi mau ʻokoʻa e ka OPCC inā i manaʻo ʻia he kūpono.

Aia kou kuleana e hoʻopiʻi kūʻē i ke Keʻena Makai Victoria ma ka Kanawai Makai. Pili kēia kānāwai i nā mākaʻi āpau ma British Columbia.

Ma hea e hiki ai iaʻu ke hoʻopiʻi?2019-10-29T11:58:10-08:00

Ma hea e hiki ai iaʻu ke hoʻopiʻi?

Hiki iā ʻoe ke hoʻopiʻi pololei i ke Keʻena o ke Komisina Hoʻopiʻi Makai a i ʻole i ke Keʻena Makai Victoria.

Ua kūpaʻa ka VicPD i ka hōʻoia ʻana e hoʻokolokolo pono ʻia kāu hoʻopiʻi, a mālama ʻia kāu mau pono a me nā kuleana o nā mākaʻi pili.

Pehea ʻoe e hoʻopiʻi ai?2019-10-29T11:59:16-08:00

Pehea ʻoe e hoʻopiʻi ai?

Ke hana ʻoe i kāu hoʻopiʻi, he mea kōkua ka ʻike maopopo ʻana i nā mea i hana ʻia, e like me nā lā, nā manawa, nā kānaka a me nā wahi i pili.

He kuleana ko ka mea nāna i hoʻopiʻi:

kōkua iā ʻoe e hoʻopiʻi
hāʻawi iā ʻoe i kekahi ʻike a kōkua ʻē aʻe e like me ke koi ʻia ma lalo o ke kānāwai, e like me ke kōkua ʻana iā ʻoe e kākau i ka mea i hana ʻia

Hiki iā mākou ke hāʻawi iā ʻoe i ka ʻike e pili ana i nā lawelawe i loaʻa iā ʻoe, me ka unuhi ʻana. No ka 'ike hou aku, e nana Hoʻomaikaʻi & Hoʻopiʻi.

Hiki iaʻu ke hoʻoholo i kahi hoʻopiʻi ma kahi ʻē aʻe ma mua o kahi hoʻokolokolo hoʻokolokolo piha?2019-10-29T12:00:09-08:00

Hiki iaʻu ke hoʻoholo i kahi hoʻopiʻi ma kahi ʻē aʻe ma mua o kahi hoʻokolokolo hoʻokolokolo piha?

Hāʻawi nā hoʻopiʻi lehulehu i nā mākaʻi i nā manaʻo koʻikoʻi a hāʻawi iā lākou i ka manawa e pane ai i nā hopohopo i ko lākou kaiāulu.

Hiki iā ʻoe ke hoʻāʻo e hoʻoponopono i kāu hoʻopiʻi me ka hoʻohana ʻana i kahi kaʻina hoʻoholo hoʻopiʻi. Hiki ke hana ʻia kēia ma o ke kūkākūkā ʻana he alo a he alo, he ʻōlelo hoʻoholo i kākau ʻia i ʻaelike ʻia, a i ʻole me ke kōkua ʻana mai o ka ʻuwao ʻoihana.

Inā ho'āʻo ʻoe i ka hoʻoholo hoʻopiʻi, hiki iā ʻoe ke loaʻa kekahi me ʻoe e hāʻawi i ke kākoʻo.

ʻO ke kaʻina hana hoʻopiʻi e hiki ai ke hoʻomaopopo like, ʻaelike, a i ʻole nā ʻōlelo hoʻoholo ʻē aʻe e hoʻoikaika wale i ka mākaʻi kaiaulu.

He aha ka hopena i ka hoʻopiʻi ʻaʻole i hoʻoholo ʻia ma o ka ʻuwao a i ʻole ka hoʻoholo hoʻopiʻi?2019-10-29T12:00:47-08:00

He aha ka hopena i ka hoʻopiʻi ʻaʻole i hoʻoholo ʻia ma o ka ʻuwao a i ʻole ka hoʻoholo hoʻopiʻi?

Inā hoʻoholo ʻoe e kūʻē i ka ʻōlelo hoʻoholo ʻole ʻole a i ʻole he kūleʻa, he kuleana ko nā mākaʻi e noiʻi i kāu hoʻopiʻi a hāʻawi iā ʻoe i ka ʻike kikoʻī e pili ana i kā lākou hoʻokolokolo.

E hāʻawi ʻia iā ʻoe nā mea hou i ka holomua ʻana o ka hoʻokolokolo e like me ka mea i kuhikuhi ʻia e ke Kānāwai Makai. E hoʻopau ʻia ka hoʻokolokolo ʻana i loko o ʻeono mahina ma hope o ka ʻae ʻia ʻana o kāu hoʻopiʻi ʻana, ke ʻike ʻole ka OPCC he mea kūpono ke hāʻawi i kahi hoʻonui.

Ke pau ka hoʻokolokolo ʻana, e loaʻa iā ʻoe kahi hōʻike hōʻuluʻulu, me kahi moʻolelo ʻoiaʻiʻo pōkole o ka mea i hana ʻia, kahi papa inoa o nā ʻanuʻu i hana ʻia i ka wā o ka hoʻokolokolo ʻana, a me kahi kope o ka manaʻo hoʻoholo a ka Mana Hoʻopaʻi no ia mea. Inā hōʻoiaʻiʻo ʻia ka hana hewa o ka luna, hiki ke kaʻana like ʻia ka ʻike e pili ana i kekahi aʻo a i ʻole nā hana hoʻoponopono no ka lālā.