Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

Fa'asea FAQs

O le a le faasea?2019-10-29T11:57:12-08:00

O le a le faasea?

O fa'aseā e masani lava ona fa'atatau i amioga le taupulea a leoleo na a'afia ai oe po'o oe na e molimauina. O le tele o faaseā e faatatau i gaioiga a leoleo e ono aafia ai le faatuatuaina o tagata lautele.

E tatau ona faia lau faaseā ia lē sili atu i le 12 masina talu ona tupu le faalavelave; o nisi tuusaunoaga e mafai ona faia e le OPCC pe a talafeagai.

O lau aia tatau e fai ai sau faaseā e faasaga i le Matagaluega o Leoleo a Vitoria o lo'o fa'ata'atia i totonu o le Tulafono a Leoleo. O lenei tulafono e aafia uma ai leoleo a le malo i British Columbia.

O fea e mafai ona ou faia ai se faaseā?2019-10-29T11:58:10-08:00

O fea e mafai ona ou faia ai se faaseā?

E mafai ona fai sa'o lau fa'aseā ile Ofisa o le Komesina o Fa'aseā a Leoleo po'o le Matagaluega o Leoleo a Vitoria.

O lo'o naunau le VicPD i le fa'amautinoaina o le a su'esu'eina mae'ae'a lau fa'aseā, ma puipuia au aia tatau ma aia tatau a leoleo e aafia ai.

E mafai faapefea ona e faia se faaseā?2019-10-29T11:59:16-08:00

E mafai faapefea ona e faia se faaseā?

Pe a fai lau faaseā, e fesoasoani le iai o se tala manino o le mea na tupu, e pei o aso uma, taimi, tagata ma nofoaga e aofia ai.

O le tagata na te mauaina le tagi e iai lona tiute e:

fesoasoani e fai lau faaseā
ofo atu ia te oe nisi faamatalaga poo se fesoasoani e pei ona manaomia i lalo o le Tulafono, e pei o le fesoasoani ia te oe e tusi i lalo le mea na tupu

E mafai ona matou tu'uina atu ia te oe fa'amatalaga e uiga i au'aunaga e ono avanoa mo oe, e aofia ai fa'aliliuga. Mo nisi fa'amatalaga, va'ai Fa'amalo & Fa'asea.

E mafai ona ou foia se faasea i se isi auala e ese mai i se suesuega atoa o le Tulafono o Leoleo?2019-10-29T12:00:09-08:00

E mafai ona ou foia se faasea i se isi auala e ese mai i se suesuega atoa o le Tulafono o Leoleo?

O fa'asea fa'alaua'itele e maua ai e leoleo fa'amatalaga taua ma maua ai le avanoa e tali atu ai i atugaluga i totonu o latou nu'u.

E mafai ona e taumafai e fo'ia lau fa'aseā e fa'aoga ai se faiga e fo'ia ai fa'aseā. E mafai ona faia lenei mea e ala i talanoaga faafesagai, se faaiuga tusitusia ua malilie i ai, poo le fesoasoani a se faufautua faapolofesa.

Afai e te taumafai e fo'ia fa'asea, e mafai ona e iai se tasi e fa'atasi ma oe e tu'uina atu le lagolago.

O se faiga fa'aseā e fa'ataga ai le femalamalamaa'i sili atu, maliliega, po'o isi fa'ai'uga e na'o le fa'amalosia o leoleo fa'avae i nu'u.

O le a le mea e tupu i se faasea e le mafai ona foia e ala i le soalaupule po o se faaiuga o faasea?2019-10-29T12:00:47-08:00

O le a le mea e tupu i se faasea e le mafai ona foia e ala i le soalaupule po o se faaiuga o faasea?

Afai e te filifili e tete'e ile fa'ai'uga fa'alilolilo pe le manuia, e iai le tiute o leoleo e su'esu'e lau fa'aseā ma avatu ia te oe fa'amatalaga auiliili e uiga i la latou su'esu'ega.

O le a tu'uina atu ia te oe fa'amatalaga a'o fa'agasolo su'esu'ega e pei ona fa'amaoti mai e le Tulafono o Leoleo. E tatau ona mae'a le su'esu'ega i totonu o le ono masina talu ona talia lau fa'aseā, se'i vagana ua maua e le OPCC ua talafeagai le fa'aopoopoina.

A mae’a loa le su’esu’ega, ona e maua lea o se aotelega o ripoti, e aofia ai ma se tala fa’asolopito pu’upu’u o le fa’alavelave, se lisi o laasaga sa faia i le taimi o le su’esu’ega, ma se kopi o le fa’ai’uga a le Pulega Fa’atonu i lea mataupu. Afai e fa'amaonia le amio le pulea e le au ofisa, e mafai ona fa'asoa fa'amatalaga e uiga i so'o se fa'atonuga po'o ni fa'asa'oga mo le sui.