What is a question or concern?

Question or Concern Complaints generally have to do with police conduct that causes a member of the public to be upset, worried or disturbed.

How is a Question or Concern different than a Registered Complaint?

Questions or Concerns generally cause a member of the public to be upset, worried or disturbed, while a Registered Complaint typically include an allegation of police officer misconduct. Questions or Concerns are generally resolved within 10 days, while Registered Complaint investigations (which are deemed admissible by the OPCC) must be completed within six (6) months. Your right to make a complaint against the Victoria Police Department is set out in the B.C. Police Act . This law affects all municipal police in British Columbia.

Where can I submit my Question or Concern?

You can share your question or concern with the Victoria Police Department by attending in person, or sharing your question or concern by telephone. The VicPD is committed to ensuring that your question or concern will be received, considered and managed in a professional manner. The person receiving the question or concern has a duty to: assist you and record your question or concern share your concern with the OPCC

How will my question or concern be resolved?

Questions and concerns provide police with important feedback and give them the opportunity to respond to members in their communities. Your concern will be documented and an effort made to discuss, share information and provide clarification. If you have information which you believe is relevant to your question or concern, this may also be considered, documented or accepted. The Question or Concern process facilitates communication. This may result in the sharing of perspective, or a more detailed explanation which may satisfy your question or concern. VicPD seeks to provide a high level of service and accountability to all members of the community.

What happens to a question or concern that is not resolved to my satisfaction?

If you are not satisfied that your question or concern has been appropriately addressed, you may initiate a Registered Complaint with the OPCC.

Cov lus nug lossis kev txhawj xeeb FAQs

Cov lus nug lossis kev txhawj xeeb yog dab tsi?2019-10-29T12:23:18-08:00

Cov lus nug lossis kev txhawj xeeb yog dab tsi?

Cov lus nug lossis kev txhawj xeeb feem ntau yuav tsum ua nrog tub ceev xwm coj ua uas ua rau cov tswv cuab ntawm cov pej xeem ntxhov siab, txhawj xeeb lossis ntxhov siab.

Lo lus nug lossis kev txhawj xeeb txawv li cas ntawm Kev Tsis Txaus Siab Sau Npe?2019-10-29T12:23:44-08:00

Lo lus nug lossis kev txhawj xeeb txawv li cas ntawm Kev Tsis Txaus Siab Sau Npe?

Cov lus nug lossis kev txhawj xeeb feem ntau ua rau cov tswv cuab ntawm cov pej xeem ntxhov siab, txhawj xeeb lossis ntxhov siab, thaum Lub Chaw Sau Npe Tsis Txaus Siab feem ntau suav nrog kev iab liam ntawm tub ceev xwm ua txhaum cai.

Cov lus nug lossis kev txhawj xeeb feem ntau raug daws tsis pub dhau 10 hnub, thaum Kev Tshawb Fawb Txog Kev Tsis Txaus Siab (uas tau pom zoo los ntawm OPCC) yuav tsum ua kom tiav hauv rau (6) lub hlis.

Koj txoj cai los foob rau Victoria Tub Ceev Xwm Lub Tsev Haujlwm tau teev tseg hauv BC Tub ceev xwm Act. Txoj cai lij choj no cuam tshuam rau txhua tus tub ceev xwm hauv nroog hauv British Columbia.

Kuv tuaj yeem xa kuv cov lus nug lossis kev txhawj xeeb qhov twg?2019-10-29T12:24:16-08:00

Kuv tuaj yeem xa kuv cov lus nug lossis kev txhawj xeeb qhov twg?

Koj tuaj yeem qhia koj cov lus nug lossis kev txhawj xeeb nrog rau Lub Tsev Haujlwm Saib Xyuas Tub Ceev Xwm Victoria los ntawm kev koom nrog tus kheej, lossis sib qhia koj cov lus nug lossis kev txhawj xeeb hauv xov tooj.

Lub VicPD tau cog lus los xyuas kom meej tias koj cov lus nug lossis kev txhawj xeeb yuav raug txais, txiav txim siab thiab tswj hwm txoj haujlwm. Tus neeg tau txais cov lus nug lossis kev txhawj xeeb muaj lub luag haujlwm rau:

pab koj thiab sau koj cov lus nug lossis kev txhawj xeeb
qhia koj qhov kev txhawj xeeb nrog OPCC

Kuv cov lus nug lossis kev txhawj xeeb yuav raug daws li cas?2019-10-29T12:24:40-08:00

Kuv cov lus nug lossis kev txhawj xeeb yuav raug daws li cas?

Cov lus nug thiab kev txhawj xeeb muab tub ceev xwm tawm tswv yim tseem ceeb thiab muab sijhawm rau lawv los teb rau cov tswv cuab hauv lawv cov zej zog. Koj qhov kev txhawj xeeb yuav raug sau tseg thiab siv zog los sib tham, sib qhia cov ntaub ntawv thiab muab kev qhia meej. Yog tias koj muaj cov ntaub ntawv uas koj ntseeg tias muaj feem xyuam rau koj cov lus nug lossis kev txhawj xeeb, qhov no kuj tseem raug txiav txim siab, sau tseg lossis lees txais.

Cov txheej txheem Lus nug lossis kev txhawj xeeb ua rau kev sib txuas lus. Qhov no yuav ua rau muaj kev sib koom ntawm kev xav, lossis kev piav qhia ntxaws ntxiv uas yuav ua rau koj cov lus nug lossis kev txhawj xeeb txaus siab. VicPD nrhiav kev muab kev pabcuam siab thiab kev lav phib xaub rau txhua tus tswvcuab hauv zej zog.

Yuav ua li cas rau ib lo lus nug lossis kev txhawj xeeb uas daws tsis tau rau kuv txaus siab?2019-10-29T12:25:37-08:00

Yuav ua li cas rau ib lo lus nug lossis kev txhawj xeeb uas daws tsis tau rau kuv txaus siab?

Yog tias koj tsis txaus siab tias koj cov lus nug lossis kev txhawj xeeb tau raug hais kom tsim nyog, koj tuaj yeem pib sau npe tsis txaus siab nrog OPCC.