Complaints generally have to do with police misconduct that affected you personally or that you witnessed. Most complaints are about police actions that may affect public trust. Your complaint should be made no more than 12 months after the incident occurred; some exceptions may be made by the OPCC where deemed appropriate. Your right to make a complaint against the Victoria Police Department is set out in the Police Act . This law affects all municipal police officers in British Columbia.

Where can I make a complaint?

You can make your complaint to the Office of the Police Complaint Commissioner directly or to the Victoria Police Department. The VicPD is committed to ensuring that your complaint will be thoroughly investigated, and that your rights and the rights of the police officers concerned are protected.

How can you make a complaint?

When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved. The person receiving the complaint has a duty to: help you make your complaint offer you any other information or assistance as required under the Act, such as helping you write down what happened We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints .

Can I resolve a complaint by means other than a full Police Act investigation?

Public complaints provide police with important feedback and give them the opportunity to respond to concerns in their communities. You may try to resolve your complaint using a complaint resolution process. This can be done through face-to-face discussions, an agreed written resolution, or with the assistance of a professional mediator. If you try complaint resolution, you can have someone with you to provide support. A complaint process that allows for greater mutual understanding, agreement, or other resolution only serves to strengthen community-based policing.

What happens to a complaint that is not resolved through mediation or complaint resolution?

If you decide against informal resolution or if it is unsuccessful, the police have a duty to investigate your complaint and to give you detailed information about their investigation. You will be provided with updates as the investigation progresses as specified by the Police Act. The investigation shall be completed within six months of your complaint being deemed admissible, unless the OPCC finds it is appropriate to grant an extension. When the investigation is completed, you will get a summary report, including a brief factual account of the incident, a list of the steps taken during the investigation, and a copy of the Discipline Authority’s decision on the matter. If officer misconduct is substantiated, information about any proposed discipline or corrective measures for the member may be shared.

Imibuzo Evame Ukubuzwa Ngezikhalazo

Siyini isikhalo?2019-10-29T11:57:12-08:00

Siyini isikhalo?

Izikhalo ngokuvamile zihlobene nokungaziphathi kahle kwamaphoyisa okukuthinte wena mathupha noma owakubonayo. Izikhalo eziningi zimayelana nezenzo zamaphoyisa ezingase ziphazamise ukwethenjwa komphakathi.

Isikhalazo sakho kufanele senziwe kungakapheli izinyanga eziyi-12 kwenzeke isigameko; okunye okuhlukile kungase kwenziwe yi-OPCC lapho kubonakala kufanele.

Ilungelo lakho lokufaka isikhalazo ngoMnyango Wamaphoyisa aseVictoria libekwe ku Umthetho Wamaphoyisa. Lo mthetho uthinta wonke amaphoyisa kamasipala eBritish Columbia.

Ngingasifaka kuphi isikhalazo?2019-10-29T11:58:10-08:00

Ngingasifaka kuphi isikhalazo?

Ungafaka isikhalazo sakho eHhovisi likaKhomishana Wezikhalazo Zamaphoyisa ngokuqondile noma eMnyangweni Wamaphoyisa aseVictoria.

I-VicPD izibophezele ekuqinisekiseni ukuthi isikhalazo sakho sizophenywa kahle, nokuthi amalungelo akho kanye namalungelo amaphoyisa athintekayo avikelekile.

Ungasifaka kanjani isikhalo?2019-10-29T11:59:16-08:00

Ungasifaka kanjani isikhalo?

Lapho wenza isikhalo sakho, kuyasiza ukuba ne-akhawunti ecacile yalokho okwenzekile, njengazo zonke izinsuku, izikhathi, abantu nezindawo ezihilelekile.

Umuntu owemukela isikhalazo unomsebenzi woku:

ikusize wenze isikhalazo sakho
ukukunikeza noma yiluphi olunye ulwazi noma usizo njengoba kudingwa ngaphansi koMthetho, njengokukusiza ukuthi ubhale phansi okwenzekile

Singakunikeza ulwazi mayelana nezinsiza ongase uzithole, okuhlanganisa ukuhumusha. Ukuze uthole ukwaziswa okwengeziwe, bheka Izincomo & Izikhalazo.

Ngingakwazi yini ukuxazulula isikhalazo ngezinye izindlela ngaphandle kophenyo olugcwele loMthetho Wamaphoyisa?2019-10-29T12:00:09-08:00

Ngingakwazi yini ukuxazulula isikhalazo ngezinye izindlela ngaphandle kophenyo olugcwele loMthetho Wamaphoyisa?

Izikhalo zomphakathi zinikeza amaphoyisa impendulo ebalulekile futhi ziwanikeze ithuba lokuphendula ukukhathazeka emiphakathini yawo.

Ungase uzame ukuxazulula isikhalazo sakho usebenzisa inqubo yokuxazulula isikhalazo. Lokhu kungenziwa ngezingxoxo zobuso nobuso, ngesinqumo esibhaliwe okuvunyelwene ngaso, noma ngosizo lomxazululi ochwepheshile.

Uma uzama ukuxazulula isikhalazo, ungaba nomuntu ozokunikeza ukwesekwa.

Inqubo yesikhalazo evumela ukuqondana okukhulu, isivumelwano, noma esinye isixazululo sisebenza kuphela ekuqiniseni umsebenzi wamaphoyisa azinze emphakathini.

Kwenzekani ngesikhalo esingaxazululeki ngokulamula noma ngesixazululo sezikhalazo?2019-10-29T12:00:47-08:00

Kwenzekani ngesikhalo esingaxazululeki ngokulamula noma ngesixazululo sezikhalazo?

Uma unquma ngokumelene nesinqumo esingakahleleki noma uma singaphumeleli, amaphoyisa anomsebenzi wokuphenya ngesikhalazo sakho futhi akunikeze imininingwane egcwele ngophenyo lwawo.

Uzohlinzekwa ngezibuyekezo njengoba uphenyo luqhubeka njengoba kucaciswe uMthetho Wamaphoyisa. Uphenyo luzoqedwa phakathi nezinyanga eziyisithupha isikhalazo sakho sithathwe njengesamukelekayo, ngaphandle kwalapho i-OPCC ikuthola kufanelekile ukunikeza isikhathi.

Uma uphenyo seluphothuliwe, uzothola umbiko ofingqiwe, okuhlanganisa nemininingwane emfushane eyiqiniso ngesigameko, uhlu lwezinyathelo ezithathwe ngesikhathi sophenyo, kanye nekhophi yesinqumo seSigungu Sokuqondisa Izigwegwe ngalolu daba. Uma ukungaziphathi kahle kwesikhulu kuqinisekiswa, ulwazi mayelana nanoma yisiphi isijeziso esihlongozwayo noma izinyathelo zokulungisa zelungu zingabiwa.