Victoria, BC – In an effort to maintain operational readiness across the region, support our partners at E-Comm 9-1-1, reduce COVID-19 transmission risks, reduce hold times and streamline our services, we have substantially expanded our ability to take calls for service through online reporting.
Online reporting is only for incidents where you don’t have any suspect information. Suspect information includes video surveillance or photos.
By reporting calls for service online where possible you save yourself, E-Comm 9-1-1 and our officers time and help streamline our services.
The new call types we can take online include attempted break and enters as well as counterfeit currency, frauds, mischiefs, thefts, theft from vehicles, and thefts from vehicles in secured parkades.
Here are the key things to know about reporting a call for service online:
- Always call 9-1-1 for an emergency or a crime in progress.
- Always call our non-emergency line (250) 995-7654 (select option 1) for an incident where you have suspect information. This includes surveillance footage, photos, or a description of the suspect.
- Report incidents online where you don’t have suspect information, surveillance footage, photos, or a description of the suspect.
- Online reporting is available 24 hours a day.
- Online reports will be issued a file number.
- Online reports are reviewed by VicPD staff and/or Investigation and Support Unit (ISU) officers.
Comprehensive List of Reports we can take online:
| Incident Type | Definition | Examples |
| Attempted Break and Enters | ||
| Attempted Break and Enter to Business | When a business has identifiable marks or visible evidence that the property has been attempted to be broken into however, no entry was gained. | Does not include residential dwellings, detached garages or sheds. |
| Attempted Break and Enter to Other | When a detached garage or shed has identifiable marks or visible evidence that the property has been attempted to be broken into however, no entry was gained. | Detached garages or sheds. |
| Attempted Break and Enter to Residence | When a residence has identifiable marks or visible evidence that the property has been attempted to be broken into however, no entry was gained. | Does not include detached garages or sheds. |
| Counterfeit Currency | Counterfeit currency being used with the intent to take advantage of the superior value of the imitated product. | Production of current currency would involve any cash denominations, travellers cheques, money orders, etc. |
| Driving Complaints | ||
| Driving Complaint for a specific vehicle | Observed driving offences that you wish to file for general information purposes only or have a violation ticket issued on your behalf. | Observed driving offences where you want the incident documented for general information only or feel immediate enforcement action is required and you want police to issue a violation ticket on your behalf. There is almost a 100% dispute rate where the person getting the ticket wishes to go to court to dispute your allegations. Because of this, you must be willing to attend Traffic Court to give evidence to a Justice of The Peace if required. |
| Driving Complaint for Problem Areas | Driving offences that are occurring by multiple vehicles in a specific area. | Drivers speeding on a particular street |
| Found Bike | Bicycles that have been located and appear abandoned. | Non-motorized bicycles |
| Fraud | ||
| Fraud- Cheques | When the Public or person(s) is defrauded of any property, money or valuable security or service. | If the fraud pertains to promissory notes, cheques, money orders, travellers cheques, postal orders or facsmile of cheques. |
| Fraud- Credit/Debit Cards | When the Public or person(s) is defrauded of any property, money or valuable security or service. | If the fraud pertain to credit cards, ATM cards, telephone calling cards, cash cards, retail store cards. |
| Graffiti | Property that has been marked or painted on without the owner’s consent. | Graffiti can apply to vehicles or property. |
| Lost Property | When identifiable property has been lost. | All lost identifiable property with the exception of passports. |
| Mischief | ||
| Mischief Over $5,000 | When property is wilfully damaged or destroyed preventing the lawful use, enjoyment or operations of the property. | Mischief can apply to data, vehicles or property. |
| Mischief Under $5,000 | When property is wilfully damaged or destroyed preventing the lawful use, enjoyment or operations of the property. | Mischief can apply to data, vehicles or property. |
| Suspicious/Suspected Drug Activity | Specific residences where drug trafficking or property crimes activity is suspected to be taking place. | Suspicious people and/or vehicles coming and going from the residence at all hours and property such as bicycles and/or electronics being moved in and out of the residence. |
| Theft | ||
| Theft from Vehicle Over $5,000 | When property is removed or caused to be moved from your motor vehicle. | Property contained within the vehicle. |
| Theft from Vehicle Under $5,000 | When property is removed or caused to be moved from your motor vehicle. | Property contained within the vehicle. |
| Theft of Bicycle Over $5000 | When a bicycle is taken without your permission. This does not include someone physically taking the bicycle from your person. | Any two or three wheeled non motorized vehicle whose motions is driven by human power. |
| Theft of Bicycle Under $5000 | When a bicycle is taken without your permission. This does not include someone physically taking the bicycle from your person. | Any two or three wheeled non motorized vehicle whose motions is driven by human power. |
| Theft Over $5,000 | When property is taken without your permission. This does not include someone physically taking something from your person. | Items stolen from your yard, driveway, porch or other common shared areas such as garages or laundry facilities of apartment complexes. |
| Theft Under $5,000 | When property is taken without your permission. This does not include someone physically taking something from your person. | Items stolen from your yard, driveway, porch or other common shared areas such as garages or laundry facilities of apartment complexes. |
These changes are already live.
To report a crime, traffic incident, lost or found property online, please visit: https://vicpd.ca/services/report-a-crime-online/.
If you have any comments, questions or concerns about our updated online reporting tool, please email [email protected].
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