Compliments & Complaints

Compliments

The members of the Victoria Police Department are committed and dedicated to protecting and serving the citizens of Victoria and Esquimalt. They are committed to making our communities safer by providing service to its citizens through integrity, professionalism, accountability, trust and respect.  The well-being of citizens and members is always a priority.

If you have had a positive experience with a member of the Victoria Police Department or have recently observed a member of the Victoria Police Department who you feel is worthy of a compliment, we would like to hear from you. We are extremely proud of our members and your comments are greatly appreciated.

If you would like to make a compliment/comment, please e-mail [email protected].

Complaints

Anyone who has concerns about the actions or conduct of a VicPD police officer, the service provided by VicPD, or the policies guiding VicPD officers, may file a complaint. The Provincial Office of the Police Complaint Commissioner (OPCC) explains the complaint process in the following brochure:

• If You Have a Complaint (PDF)

A complaint may be resolved by means of a formal investigation or an informal resolution. Alternatively, a complainant may withdraw his/her complaint or the Police Complaint Commissioner may decide to discontinue an investigation. Further information regarding the complaint process and how a complaint may be resolved can be found on our Professional Standards page or in our FAQs.

Complaints and Questions or Concerns

Anyone who has concerns about the actions or conduct of a VicPD police officer, the service provided by VicPD, or the policies guiding VicPD officers, may file a complaint.

Questions and Concerns

If you simply want the Victoria Police Department and the OPCC to know about your concerns, but do not wish to participate in the formal complaint process, you may file a Questions or Concern directly with us.  Your Question or Concern will be accepted by the Victoria Police Department and shared with the OPCC. We will attempt to resolve your Question and Concern. Further information regarding the Question or Concern process can be found on Question or Concern FAQs.

Complaints

A complaint may be resolved by means of a formal investigation (Division 3 of the Police Act “Process Respecting Alleged Misconduct”) or by other means (Division 4 of the Police Act “Resolution of Complaints by Mediation or Other Informal Means”). Further information regarding the complaint process and how a complaint may be resolved can be found on our Professional Standards page or in our Complaints FAQs.

A complaint must be made within the 12-month period beginning on the date of the conduct giving rise to the complaint. The Police Complaint Commissioner may extend the time limit for making a complaint if the Police Complaint Commissioner considers that there are good reasons for doing so and it is not contrary to the public interest.

• OPCC Complaint Form (PDF)

Complaints can be made in the following ways:

ON LINE

• Complete an online complaint form located on the OPCC website

IN-PERSON

1. Attend the Office of the Police Complaint Commissioner (OPCC)

Suite 501-947 Fort Street, Victoria, B.C.

2. Attend the Victoria Police Department

850 Caledonia Avenue, Victoria, B.C.

Monday to Friday – 8:30 a.m. to 4:30 p.m.

2. Attend the Victoria Police Department’s Esquimalt Division

1231 Esquimalt Road, Esquimalt, B.C.

Monday to Friday – 8:30 a.m. to 5:00 p.m

TELEPHONE

1. Contact the OPCC at (250) 356-7458 (toll free 1-877-999-8707)
2. Contact the Victoria Police Department’s Professional Standards Section at (250) 995-7654.

EMAIL or FAX

1. Download and use a PDF version of the complaint form. The form may be handwritten and either e-mailed to [email protected] or faxed to the OPCC at 250-356-6503.
2. Download and use a PDF version of the complaint form. The form may be handwritten and faxed to the Victoria Police Department at 250-384-1362

MAIL

1. Mail a completed complaint form to:

Office of the Police Complaint Commissioner
PO Box 9895, Stn Provincial Government
Victoria, B.C. V8W 9T8 Canada

2. Mail a completed complaint form to:

Professional Standards Section
Victoria Police Department
850 Caledonia Avenue,
Victoria, B.C. V8T 5J8
Canada