When making your complaint, it is helpful to have a clear account of what happened, such as all the dates, times, people and places involved.

The person receiving the complaint has a duty to:

  • help you make your complaint
  • offer you any other information or assistance as required under the Act, such as helping you write down what happened

We can give you information about services that may be available to you, including translation. For more information, see Compliments & Complaints.