Victoria BC – Every year, the second week of April is National Public Safety Telecommunicators Week, otherwise known as 911 Week.
The week is dedicated to the men and women who serve as public safety telecommunicators, answering 911 calls, non-emergency police lines and act as police dispatchers. The men and women who fill this roles are committed to helping others and they play an instrumental role supporting front-line operations.
Dispatchers act as a lifeline for police officers on the road by providing relevant safety information and ensuring continual contact. They play a part in critical incidents, documenting everything as it happens, and they ensure that officers are all monitored, safe and informed. Dispatchers and call takers are relied upon for their professionalism to help both citizens and first responders in emergencies.
This week we honour those unsung heroes on the other end of the line, while also serving as an education week regarding the use of 911 services.