Victoria, BC – Effective immediately, the front counter of VicPD headquarters at 850 Caledonia Avenue, and the front counter of Esquimalt Division at 500 Park Place, will be closed until further notice.

As part of our efforts to ensure that we are able to maintain operational readiness during the COVID-19 pandemic we are asking members of the public to utilize our non-emergency line, or, where possible, report incidents online.

We are working on additional ways to offer our Front Counter and other services online and by phone. We greatly appreciate your patience as we work towards these solutions.

To Report An Incident or Obtain Front Counter Services

  • To report an emergency or a crime in progress, always call 9-1-1.


  • Our non-emergency line is available 24 hours a day, seven days a week. To report a non-emergency incident, please call 250-995-7654 and select option #1. Please consider calling during non-peak times, such as outside of regular business hours, to avoid long wait times.


  • To obtain updates on VicPD services and information, please call our non-emergency line during Monday to Friday, 8:30 am to 4:30 pm at 250-995-7654 and select option #8.



Court-mandated Fingerprinting

Court-mandated fingerprinting will be available on Wednesday, March 18th, 2020 from 8:00 a.m. to 10 a.m. only. If you have court-mandated fingerprinting please come to our front doors, call 250-995-7654 and select option #8. You will be escorted in.

Please notify the staff member if you have flu-like symptoms, have travelled outside of Canada in the last 14 days, or have been in contact with someone who has tested positive for COVID-19.


For the latest information on Front Counter services and other COVID-19 Service Delivery changes please visit our website,, or our Twitter account

If you have questions or concerns, please email [email protected].