Date: Friday, January 22, 2021

Victoria, BC – This week in Open VicPD we wrap up our deep dives by looking at our final category – Response Times. Response Times are our fifth measure of our third goal and final – Achieve Organizational Excellence.

Response Times show how quickly our officers are responding to your calls for service.

Response Times are the final of our fifteen measures on our Community Dashboard, which, along with our online quarterly reports, publications, and other information are part of Open VicPD, and are how we are telling the story of working towards our strategic vision of “A Safer Community Together.”

Response Times | Community Dashboard

Timely responses to calls for service can help reduce further harm to victims or property, increase the likelihood of successfully apprehending offenders, and meet the public’s expectations. Priority 1 calls are the most serious emergency calls and require immediate police response. They involve a risk of loss of life or grievous bodily harm. Examples include in-progress abductions, assaults, domestic disputes, home invasions, robberies, sexual assaults, screams for help, shootings, stabbings, and suicidal persons. Priority 2 calls are urgent calls that require immediate police attention such as a residential break and enter in progress. Response times are calculated using “time received” to “time on scene” using standard police data analyst quality control methodology. While we use four call priority types, this chart shows response times for the most urgent call types; priority 1 and priority 2 calls.


To interact with the chart, you can hover over the individual priority call type to focus on Priority 1 or Priority 2 calls. The numbers are displayed in minutes and seconds. For example, “8.48” indicates 8 minutes and 48 seconds.


We Want to Hear From You!

As part of our goals to improve your understanding of how we work and what measures we’re using and why, we welcome your feedback. Please email us your questions and suggestions.

Wrapping Up

This week’s post marks the final of 16 weeks of Open VicPD posts. Over the last four months, we’ve taken you on deep dives into the fifteen measures that we’re currently using to measure our success in meeting our objectives of a safer community together, and highlighted the findings of our 2020 Community Survey.

Thank you for taking the time to explore these topics with us. We’ll continue to provide updates and improvements to our VicPD Community Dashboard, and will add new data and measures as needed. We always welcome your feedback, and have already acted on some of the feedback we’ve received during these 16 weeks to improve our Dashboard. Please don’t hesitate to be in touch with comments, questions, or concerns.