Questions or Concerns generally cause a member of the public to be upset, worried or disturbed, while a Registered Complaint typically include an allegation of police officer misconduct.

Questions or Concerns are generally resolved within 10 days, while Registered Complaint investigations (which are deemed admissible by the OPCC) must be completed within six (6) months.

Your right to make a complaint against the Victoria Police Department is set out in the B.C. Police Act. This law affects all municipal police in British Columbia.