Call for Service (CFS) are requests for services from, or reports to the police department that generate any action on the part of the police department or partner agency performing work on behalf of the police department (such as E-Comm 9-1-1).
CFS include recording a crime/incident for reporting purposes. CFS are not generated for proactive activities unless the officer generates a specific CFS report.
The types of calls are broken into six main categories: social order, violence, property, traffic, assist, and other. For a list of calls within each of these call categories, please click here.
Annual trends show a decrease in total CFS in 2019 and 2020. Since January 2019, abandoned calls, which are included in the total number of calls and can often generate a police response, are no longer captured by the E-Comm 911/Police Dispatch Centre in the same way. This has significantly reduced the total number of CFS. Also, policy changes with regard to abandoned 911 calls from cell phones occurred in July 2019, further reducing these CFS totals. Additional factors that have reduced the number of 911 calls include increased education and changes to cell phone design so that emergency calls could no longer be activated by a one-button push.
These important changes are reflected in the following abandoned 911 call figures, which are included in the displayed CFS totals and are largely responsible for the recent decrease in total CFS:
2016 = 8,409
2017 = 7,576
2018 = 8,554
2019 = 4,411
2020 = 1,296